Director, Global Supply Chain Service Delivery (Hybrid)

BJ's Wholesale Club, Inc.; Marlborough (MA); Hybrid; USD 149,000 - 215,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. in Marlborough, MA seeks an experienced Director – Supply Chain Service Delivery to lead large-scale retail supply chain operations with a global delivery model and a strong focus on transformation and value creation.

The role requires hands-on leadership across planning, logistics, and vendor chargebacks, plus a track record of delivering measurable business outcomes. Hybrid work with in-office days Tue–Thu in Marlborough, MA and remote Mon/Fri is offered.

Qualifications

• Masters or Bachelor’s degree in Business, Supply Chain, Engineering, Operations, or related field.
• 15+ years of progressive experience in retail supply chain operations and service delivery.
• Strong real-time operational experience in retail supply chain functions.
• Proven experience leading large global teams in shared services or global operations environments.
• Strong understanding of end-to-end retail supply chain processes and interconnected business impacts.
• Demonstrated track record of driving transformation and measurable business value.
• Excellent executive communication, stakeholder management, and problem-solving capabilities.
• Experience with SAP, Blue Yonder, Manhattan, Oracle, Kinaxis, or similar retail supply chain platforms.
• Lean Six Sigma or related process improvement certification preferred.
• Exposure to automation, AI/analytics, and digital transformation initiatives.

Responsibilities

• Lead end-to-end service delivery across retail supply chain operations ensuring SLA adherence, operational stability, and continuous improvement.
• Manage global teams across multiple geographies in a hub-and-spoke delivery model.
• Provide leadership across Space Planning, Assortment Planning, Planning & Allocation, Logistics & Transportation, and Vendor Chargebacks.
• Drive transformation initiatives focused on automation, digitization, analytics, and process optimization.
• Partner closely with Supply Chain, Merchandising, Finance, IT, Procurement, and external partners.
• Own service management framework for the in-scope processes including performance management, governance and review rhythm, capacity planning, knowledge management and incident management discipline.
• Lead governance forums, executive reviews, and strategic planning discussions.
• Develop scalable operating models focused on efficiency, agility, and customer experience.
• Build and mentor high-performing teams while fostering a culture of accountability and innovation

Skills

Executive communication

Education

Masters/Bachelor’s degree in Business, Supply Chain, Engineering or related field

Tools

SAP

Blue Yonder

Manhattan

Oracle

Kinaxis

Job description

BJ’s Wholesale Club, Inc. in Marlborough, MA seeks an experienced Director – Supply Chain Service Delivery to lead large-scale retail supply chain operations with a global delivery model and a strong focus on transformation and value creation.

The role requires hands-on leadership across planning, logistics, and vendor chargebacks, plus a track record of delivering measurable business outcomes. Hybrid work with in-office days Tue–Thu in Marlborough, MA and remote Mon/Fri is offered.