Director Supply Chain - Service Delivery

BJ's Wholesale Club; Marlborough (MA); Hybrid; USD 149,000 - 214,750; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club is looking for a Director – Supply Chain Service Delivery to lead retail operations and transformation initiatives. Based in Marlborough, MA, this hybrid role requires expertise in supply chain management and the ability to drive strategic change.

The ideal candidate will have 15+ years of experience in retail supply chains, strong leadership skills, and a proven ability to deliver measurable value. This position offers a competitive salary ranging from $149,000 to $214,750 based on qualifications.

Qualifications

• 15+ years of progressive experience in retail supply chain operations and service delivery.
• Proven experience leading large global teams in shared services or global operations environments.
• Lean Six Sigma or related process improvement certification preferred.

Responsibilities

• Lead end-to-end service delivery across retail supply chain operations ensuring SLA adherence.
• Drive transformation initiatives focused on automation, digitization, analytics, and process optimization.
• Develop scalable operating models focused on efficiency, agility, and customer experience.

Skills

Retail supply chain operations

Leadership of global teams

Business transformation

Operational excellence

Stakeholder collaboration

Problem-solving

Education

Masters or Bachelor’s degree in Business, Supply Chain, Engineering, Operations

Tools

SAP

Blue Yonder

Manhattan

Oracle

Kinaxis

Job description

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

Job Summary

Position Title: Director – Supply Chain Service Delivery

Location: Marlboro

Reports To: VP – Service Delivery

About BJ’s Shared Service Center (SSC): The shared service organization is a newly formed organization established to transform BJ’s business processes with a vision of improving efficiency and effectiveness of operations to fuel growth plans. The SSC will support functions optimization objectives by developing and delivering business solutions valued by internal business partners.

About The Role

We are seeking an experienced and results‑oriented leader to serve as Director – Supply Chain Service Delivery. This role will lead large-scale retail supply chain operations in a global delivery model with a strong focus on operational excellence, end-to-end ownership, transformation, and value creation. The ideal candidate will bring deep, hands‑on experience across retail supply chain functions including Space Planning, Assortment Planning, Planning & Allocation, Logistics & Transportation, Vendor Chargebacks, and Supply Chain Operations. This individual must possess the ability to lead global teams, drive strategic transformation initiatives, and deliver measurable business outcomes through process optimization, analytics, technology enablement, and stakeholder collaboration.

Key Responsibilities

• Lead end-to-end service delivery across retail supply chain operations ensuring SLA adherence, operational stability, and continuous improvement.
• Manage global teams across multiple geographies in a hub-and-spoke delivery model.
• Provide leadership across Space Planning, Assortment Planning, Planning & Allocation, Logistics & Transportation, and Vendor Chargebacks.
• Drive transformation initiatives focused on automation, digitization, analytics, and process optimization.
• Partner closely with Supply Chain, Merchandising, Finance, IT, Procurement, and external partners.
• Own service management framework for the in-scope processes including performance management, governance and review rhythm, capacity planning, knowledge management and incident management discipline.
• Lead governance forums, executive reviews, and strategic planning discussions.
• Develop scalable operating models focused on efficiency, agility, and customer experience.
• Build and mentor high‑performing teams while fostering a culture of accountability and innovation.

Required Qualifications

• Masters or Bachelor’s degree in Business, Supply Chain, Engineering, Operations, or related field.
• 15+ years of progressive experience in retail supply chain operations and service delivery.
• Strong real‑time operational experience in retail supply chain functions.
• Proven experience leading large global teams in shared services or global operations environments.
• Strong understanding of end-to-end retail supply chain processes and interconnected business impacts.
• Demonstrated track record of driving transformation and measurable business value.
• Excellent executive communication, stakeholder management, and problem‑solving capabilities.
• Experience with SAP, Blue Yonder, Manhattan, Oracle, Kinaxis, or similar retail supply chain platforms.
• Lean Six Sigma or related process improvement certification preferred.
• Exposure to automation, AI/analytics, and digital transformation initiatives.

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non‑discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $149,000.00 - $214,750.00.