Industrial Engineering Manager - Hybrid Retail & Digital

BJ's Wholesale Club; Marlborough (MA); Hybrid; USD 128,500 - 164,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous PTO

Health Benefits

Job summary

BJ’s Wholesale Club is seeking an Industrial Engineering Manager in Marlborough, MA to design and lead initiatives that improve sales, labor productivity, and efficiency across stores and digital channels. You will partner with cross-functional teams to optimize processes, reduce costs, and enhance the member experience, applying Lean Six Sigma, data analytics, and agile methods.

Hybrid role with in-office Tue-Thu at Club Support Center; remote Mon-Fri.

Qualifications

• Bachelor’s or Master’s degree in Industrial Engineering, Operations Research, Retail Management, or related field.

Responsibilities

• Identify and implement process improvements to increase sales conversion, basket size, and member retention across in-club and digital channels.
• Analyze store operations including staffing, checkout efficiency, inventory flow, and merchandising execution to improve productivity and profitability.
• Enhance digital platform functionality by streamlining order fulfillment, site/app navigation, and reducing friction in online purchasing.
• Lead time and motion studies, labor standards development, and workflow reengineering to improve throughput and reduce waste.
• Translate operational data and member insights into actionable strategies aligned with business goals.
• Apply Lean, Six Sigma, and Agile methodologies to enhance speed, accuracy, and customer satisfaction.
• Present findings and ROI to senior leadership and guide change management and implementation.
• Collaborate with merchandising, marketing, IT, supply chain, and store operations to align engineering solutions with priorities.
• Mentor and manage a team of engineers and analysts to foster continuous improvement and accountability.
• Manage a portfolio of projects across departments, ensuring timely execution and budget adherence.

Skills

Leadership

Communication

Stakeholder engagement

Travel readiness

Lean Six Sigma

Education

Bachelor’s or Master’s degree in Industrial Engineering, Operations Research, Retail Management, or related field

Tools

SQL

Python

Tableau

MS Project

Asana

Jira

Job description

BJ’s Wholesale Club is seeking an Industrial Engineering Manager in Marlborough, MA to design and lead initiatives that improve sales, labor productivity, and efficiency across stores and digital channels. You will partner with cross-functional teams to optimize processes, reduce costs, and enhance the member experience, applying Lean Six Sigma, data analytics, and agile methods.

Hybrid role with in-office Tue-Thu at Club Support Center; remote Mon-Fri.