Director Supply Chain - Service Delivery

BJ's Wholesale Club, Inc.; Marlborough (MA); Hybrid; USD 149,000 - 215,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. in Marlborough, MA seeks an experienced Director – Supply Chain Service Delivery to lead large-scale retail supply chain operations with a global delivery model and a strong focus on transformation and value creation.

The role requires hands-on leadership across planning, logistics, and vendor chargebacks, plus a track record of delivering measurable business outcomes. Hybrid work with in-office days Tue–Thu in Marlborough, MA and remote Mon/Fri is offered.

Qualifications

• Masters or Bachelor’s degree in Business, Supply Chain, Engineering, Operations, or related field.
• 15+ years of progressive experience in retail supply chain operations and service delivery.
• Strong real-time operational experience in retail supply chain functions.
• Proven experience leading large global teams in shared services or global operations environments.
• Strong understanding of end-to-end retail supply chain processes and interconnected business impacts.
• Demonstrated track record of driving transformation and measurable business value.
• Excellent executive communication, stakeholder management, and problem-solving capabilities.
• Experience with SAP, Blue Yonder, Manhattan, Oracle, Kinaxis, or similar retail supply chain platforms.
• Lean Six Sigma or related process improvement certification preferred.
• Exposure to automation, AI/analytics, and digital transformation initiatives.

Responsibilities

• Lead end-to-end service delivery across retail supply chain operations ensuring SLA adherence, operational stability, and continuous improvement.
• Manage global teams across multiple geographies in a hub-and-spoke delivery model.
• Provide leadership across Space Planning, Assortment Planning, Planning & Allocation, Logistics & Transportation, and Vendor Chargebacks.
• Drive transformation initiatives focused on automation, digitization, analytics, and process optimization.
• Partner closely with Supply Chain, Merchandising, Finance, IT, Procurement, and external partners.
• Own service management framework for the in-scope processes including performance management, governance and review rhythm, capacity planning, knowledge management and incident management discipline.
• Lead governance forums, executive reviews, and strategic planning discussions.
• Develop scalable operating models focused on efficiency, agility, and customer experience.
• Build and mentor high-performing teams while fostering a culture of accountability and innovation

Skills

Executive communication

Education

Masters/Bachelor’s degree in Business, Supply Chain, Engineering or related field

Tools

SAP

Blue Yonder

Manhattan

Oracle

Kinaxis

Job description

Why You’ll Love Working at BJ's

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job.

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary

Position Title: Director – Supply Chain service delivery

Location: Marlboro

Reports to: VP – Service Delivery

About the Role

We are seeking an experienced and results-oriented leader to serve as Director – Supply Chain Service Delivery. This role will lead large-scale retail supply chain operations in a global delivery model with a strong focus on operational excellence, end-to-end ownership, transformation, and value creation. The ideal candidate will bring deep, hands‑on experience across retail supply chain functions including Space Planning, Assortment Planning, Planning & Allocation, Logistics & Transportation, Vendor Chargebacks, and Supply Chain Operations. This individual must possess the ability to lead global teams, drive strategic transformation initiatives, and deliver measurable business outcomes through process optimization, analytics, technology enablement, and stakeholder collaboration.

Key Responsibilities

• Lead end-to-end service delivery across retail supply chain operations ensuring SLA adherence, operational stability, and continuous improvement.
• Manage global teams across multiple geographies in a hub-and-spoke delivery model.
• Provide leadership across Space Planning, Assortment Planning, Planning & Allocation, Logistics & Transportation, and Vendor Chargebacks.
• Drive transformation initiatives focused on automation, digitization, analytics, and process optimization.
• Partner closely with Supply Chain, Merchandising, Finance, IT, Procurement, and external partners.
• Own service management framework for the in-scope processes including performance management, governance and review rhythm, capacity planning, knowledge management and incident management discipline.
• Lead governance forums, executive reviews, and strategic planning discussions.
• Develop scalable operating models focused on efficiency, agility, and customer experience.
• Build and mentor high-performing teams while fostering a culture of accountability and innovation

Required Qualifications

• Masters or Bachelor’s degree in Business, Supply Chain, Engineering, Operations, or related field.
• 15+ years of progressive experience in retail supply chain operations and service delivery.
• Strong real-time operational experience in retail supply chain functions.
• Proven experience leading large global teams in shared services or global operations environments.
• Strong understanding of end-to-end retail supply chain processes and interconnected business impacts.
• Demonstrated track record of driving transformation and measurable business value.
• Excellent executive communication, stakeholder management, and problem-solving capabilities.
• Experience with SAP, Blue Yonder, Manhattan, Oracle, Kinaxis, or similar retail supply chain platforms.
• Lean Six Sigma or related process improvement certification preferred.
• Exposure to automation, AI/analytics, and digital transformation initiatives.

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $149,000.00 - $214,750.00

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.

Who We Are

BJ’s Wholesale Club is driven by a powerful purpose: we take care of the families who depend on us. More than 8 million members rely on us for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas® stations and eight distribution centers across 21 states – and growing. BJ’s offers the highest-quality fresh produce, meat, deli and bakery items as well as apparel, electronics, home goods and more – all at unbeatable value. Our members shop how and when they want, whether it’s in our clubs, online or with curbside pickup.