Director, Global Site Engagement & Insights

WCG Clinical, Inc.; Santa Fe (NM); Remote; USD 92,000 - 143,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Paid holidays

Work-life balance tools

Certification support

Job summary

WCG Clinical, Inc. is seeking an experienced Site Engagement & Insights Associate Director to lead the CenterWatch survey program—from instrument design to fielding across a global network.

You will deliver client readouts, translate insights into strategic recommendations, and collaborate with multiple teams to strengthen site relationships. You will own the lifecycle of surveys, support multi-language deployment, and provide data-driven narratives for sponsor, CRO, and site audiences up to the

Qualifications

• Bachelor’s degree or equivalent experience in clinical research operations.
• Experience designing, fielding, and analyzing surveys or VOC programs preferred.
• Strong writing, presentation, and client communication skills.

Responsibilities

• Lead end-to-end survey programs from design to readout meetings.
• Facilitate design kickoff, review discussions, and manage feedback.
• Develop survey instruments with multi-language deployment and fielding.
• Analyze results and translate data into actionable insights.
• Coordinate client readouts and deliver executive-level presentations.
• Maintain data quality, confidentiality, and ethics across programs.

Skills

Site engagement and survey design

Executive presentation

Data interpretation & storytelling

Survey design & fielding

Cross-functional collaboration

Writing & reports

Education

Bachelor’s degree in life sciences, public health, business, or related field

Equivalent experience in clinical research operations may be considered

Job description

WCG Clinical, Inc. is seeking an experienced Site Engagement & Insights Associate Director to lead the CenterWatch survey program—from instrument design to fielding across a global network.

You will deliver client readouts, translate insights into strategic recommendations, and collaborate with multiple teams to strengthen site relationships. You will own the lifecycle of surveys, support multi-language deployment, and provide data-driven narratives for sponsor, CRO, and site audiences up to the