Director, Global Key Account Management - Data Center Services

Arvato; San Francisco (CA); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Ongoing employee development opportunities

Job summary

A leading global service provider is seeking a Director for Global Key Account Management. The role involves shaping the strategic vision and driving operational excellence in supply chain solutions. Candidates should have over 10 years of experience in account management and proven leadership skills. This remote position is open to applicants from Seattle or the San Francisco Bay Area. The compensation range is between $140,000 and $150,000, with opportunities for annual bonuses and comprehensive benefits.

Qualifications

• 10+ years in key account management, business development, or related disciplines, with significant senior leadership experience.
• Demonstrated success managing large, high-value accounts and driving substantial revenue growth.
• Proven ability to lead, mentor, and transform teams.

Responsibilities

• Define and execute account strategies that expand market presence.
• Ensure seamless delivery of complex supply chain solutions.
• Own P&L performance, ensuring operational and financial targets are met.

Skills

Account management

Team leadership

Strategic planning

Negotiation skills

Process improvement

Supply chain management

Financial oversight

Education

Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or related field

MBA or advanced degree preferred

Job description

We are seeking a dynamic candidate to lead Global Key Account Management for one of the world’s foremost hyperscalers. As Director, you will shape the strategic vision, drive operational excellence, and accelerate growth across regional and global markets. This role demands a proven leader who can strengthen client partnerships, deliver world-class supply chain solutions, and inspire a high-performing team in a fast-paced, evolving industry. This role is remote based in either Seattle, Washington or the San Francisco Bay Area.

YOUR TASKS

• Define and execute account strategies that expand market presence and build enduring client relationships.
• Recruit, mentor, and empower a team of directors and managers. Foster a culture of accountability, collaboration, and continuous learning, while building succession plans and talent pipelines.
• Ensure seamless delivery of complex supply chain solutions. Establish clear accountability frameworks, performance metrics, and continuous improvement initiatives to exceed client KPIs and SLAs.
• Own P&L performance, ensuring operational and financial targets are met through strong collaboration with controlling and finance teams.
• Identify and capture new revenue opportunities by integrating supply chain solutions, deepening account penetration, and securing new client partnerships.
• Act as the executive point of contact for senior-level interactions. Lead negotiations, resolve escalations with urgency, and conduct Business Reviews to evaluate performance, market trends, and future initiatives.
• Partner with global teams to refine processes, develop innovative concepts, and present strategic insights to clients and internal stakeholders.
• Anticipate emerging trends, leverage technology, and craft strategies that position Arvato at the forefront of data center services.

YOUR PROFILE

• Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or related field; MBA or advanced degree preferred.
• 10+ years in key account management, business development, or related disciplines, with significant senior leadership experience. Background in the data center industry strongly preferred.
• Demonstrated success managing large, high-value accounts and driving substantial revenue growth.
• Deep experience in strategic planning, P&L management, and financial oversight.
• Exceptional ability to build executive-level relationships, negotiate complex contracts, and communicate effectively on a global scale.
• Proven ability to lead, mentor, and transform teams, with expertise in process improvement and change management.
• Strong understanding of supply chain management, technology trends, and hyperscaler requirements.
• Ability to travel up to 50%.

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Compensation: $140,000- $150,000 + up to 20% annual bonus.