Senior Strategic Account Director - Hyperscale Technology

Kramer Poole Talent Partners; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Our client, a leading global logistics services provider, seeks a Senior Strategic Account Director to own and grow a major hyperscale technology account on the US West Coast. You will lead the commercial relationship, shape strategy and drive long-term value across the account.

Responsibilities include developing multi-year plans, negotiating contracts, and coordinating with operations, pricing and solutions teams to deliver integrated air, ocean and contract logistics for high-value tech

Qualifications

• Proven track record owning large strategic accounts at a senior level within logistics, freight forwarding or a related supply chain environment.
• Strong commercial acumen, including pricing, contract structuring and negotiation.
• Established presence in the San Francisco Bay Area / Silicon Valley technology ecosystem.
• Ability to influence and engage at senior and executive level, internally and externally.
• Commercially driven with a strategic, long-term mindset.

Responsibilities

• Own the commercial relationship and P&L for a large strategic technology account.
• Develop and execute multi-year account plans covering growth, retention and margin.
• Build senior-level relationships across the customer’s supply chain, procurement, data centre and infrastructure organisations.
• Lead contract negotiations, tenders and commercial reviews.
• Position and sell integrated air, ocean and contract logistics solutions.
• Develop tailored logistics offerings for high-value, time-critical cargo, including servers, AI and compute hardware, networking equipment and spare parts.
• Identify new service opportunities and cross-sell across the company’s global network.
• Work closely with operations, solutions design, pricing and customer service teams to ensure delivery against commitments.
• Coordinate across regions and global account teams to support the customer’s worldwide needs.
• Represent the customer’s needs internally and influence senior stakeholders.
• Lead regular business reviews with the customer and internal leadership.
• Track and report on revenue, margin, pipeline and service performance.
• Manage risk and escalations on complex, high-visibility shipments and programmes.

Skills

Strategic account management

Executive stakeholder engagement

Negotiation & contracts

Cross-functional collaboration

Logistics domain knowledge

Education

Bachelor's degree in Business / Supply Chain / Logistics or related field

Job description

Our client, a leading global logistics services provider is seeking a Senior Strategic Account Director to lead and grow a major hyperscale technology account on the US West Coast. This is a senior commercial leadership role with full ownership of a large, strategic customer relationship.

Role Purpose

The successful candidate will be accountable for the commercial strategy, growth and long-term success of a high-value technology account. This is a business-development and relationship-ownership role, not an operational management position. The post-holder will act as the senior commercial counterpart to the customer’s supply chain, infrastructure and procurement leadership, shaping solutions that support the build-out and operation of complex technology infrastructure.

Key Responsibilities

Strategic Account Ownership

• Own the commercial relationship and P&L for a large strategic technology account.
• Develop and execute multi-year account plans covering growth, retention and margin.
• Build senior-level relationships across the customer’s supply chain, procurement, data centre and infrastructure organisations.
• Lead contract negotiations, tenders and commercial reviews.

Solution Selling

• Position and sell integrated air, ocean and contract logistics solutions.
• Develop tailored logistics offerings for high-value, time-critical cargo, including servers, AI and compute hardware, networking equipment and spare parts.
• Identify new service opportunities and cross-sell across the company’s global network.

Internal Leadership and Collaboration

• Work closely with operations, solutions design, pricing and customer service teams to ensure delivery against commitments.
• Coordinate across regions and global account teams to support the customer’s worldwide needs.
• Represent the customer’s needs internally and influence senior stakeholders.

Performance and Governance

• Lead regular business reviews with the customer and internal leadership.
• Track and report on revenue, margin, pipeline and service performance.
• Manage risk and escalations on complex, high-visibility shipments and programmes.

Experience and Requirements

• Proven track record owning large strategic accounts at a senior level within logistics, freight forwarding or a related supply chain environment.
• Demonstrated experience with technology, hyperscale or semiconductor customers.
• Strong understanding of air freight, ocean freight and contract logistics.
• Experience selling complex, infrastructure-related logistics, such as data centre equipment, high-value electronics and spares.
• Strong commercial acumen, including pricing, contract structuring and negotiation.
• Established presence in the San Francisco Bay Area / Silicon Valley technology ecosystem.
• Ability to influence and engage at senior and executive level, internally and externally.
• Bachelor’s degree in Business, Supply Chain, Logistics or a related field preferred.
• Commercially driven, with a strategic, long-term mindset.
• Credible and confident with senior customer stakeholders.
• Able to manage complexity and operate in a fast-paced, high-expectation environment.
• Collaborative, with the ability to mobilise teams across functions and regions.