Sr. Global Key Account Manager

Arvato; Louisville (KY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Flexible spending accounts

Employee assistance program

Tuition reimbursement

Job summary

Arvato is seeking a Senior Global Key Account Manager to nurture high-end clientele and oversee service delivery across multiple lines in Louisville. You will manage day-to-day operations, lead a local team of 9–12, and ensure adherence to ISO processes.

The role requires 5+ years in management within warehousing/3PL, and willingness to travel globally (≈20%). You will drive improvements, handle reporting, and oversee P&L for the portfolio.

Qualifications

• At least 5 years managerial experience in account or service delivery.
• At least 5 years experience in Warehousing, Distribution or 3PL environment.
• Open to travel globally (≈20%).

Responsibilities

• Identify emerging issues and drive solutions to resolution.
• Keep abreast of program changes and update team members on changes.
• Monitor status and volumes across lines to meet service levels.
• Oversee change requests and new project implementations.
• Coordinate with global teams for service delivery and improvements.
• Comply with company procedures and support specific programs.
• Develop and streamline procedures across areas of focus.
• Lead client reporting and invoicing with support from reporting contacts.
• Monitor and follow up with clients on payments.
• Manage P&L and budgeting processes for the business.
• Lead a local team of 9–12 members.

Skills

Team leadership

Account management

Global operations

Budgeting and P&L

Change management

Education

Bachelor’s degree or higher

Job description

Arvato is seeking a Senior Global Key Account Manager to nurture our high-end clientele to ensure all business processes across multiple lines are processed and addressed within established service levels; oversee the day-to-day business and support appropriate team for execution; participate and administration of special projects with client and internal organization; follow established (ISO) processes; manage inquiries, issues and improvements for supported programs and areas of focus; work with clients and Arvato owned tools and websites; answer customer inquiries about order status scenarios and troubleshooting technical issues.

YOUR TASKS

• Identify emerging issues and trending problems for solution and drive solution to resolution.
• Keep abreast of program changes and informational updates and be responsible for updating team members on all changes.
• Monitor status and volumes for all business lines to ensure all service levels are met as established by the company and client.
• Manage the implementation of change requests to run business as area of focus.
• Responsible for coordination of new projects or change requests.
• Coordinates with global teams for supporting all service delivery aspects of businesses, including best practice sharing and adoption of improvements developed by other teams.
• Comply with company set procedures; supports account’s specific programs.
• Responsible for developing and streamlining procedures across areas of focus
• Responsible for execution of all client reporting and invoicing, with assistance from reporting contacts as needed.
• Monitor and follow-up with clients as needed on payments.
• Manage P&L of businesses including financial reviews, cost management, budgeting and forecasting.
• Lead a local team of 9-12 team members.

YOUR PROFILE

• Bachelor’s degree or higher
• At least 5 years managerial experience within account or service delivery teams
• At least 5 years experience in Warehousing, Distribution or 3PL environment
• At least 5 years managing teams
• Open to travel globally (20%)

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.