Director, Global Digital Workplace Experience

Mattel

El Segundo (CA)

Hybrid

USD 180,000 - 240,000

Full time

7 days ago
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Job summary

Mattel seeks a Director of Global Client Services to lead Global Digital Workplace Experience, driving end-user computing, enterprise collaboration, and ITSM across a global landscape. The role blends centralized engineering with high-touch executive services, AV, and workplace technology to deliver reliable, proactive experiences.

The position requires senior leadership in enterprise technology, strong executive partnership, and a track record of transforming operating models with analytics,

Qualifications

  • What we look for: senior enterprise technology leadership at director level.
  • Experience leading diverse, global technology teams and initiatives.
  • Strong understanding of end-user computing, ITSM, automation, and AI.

Responsibilities

  • Define and execute the global Digital Workplace Experience strategy.
  • Lead global teams for endpoint management, DX, corporate software, ITSM, and AV services.
  • Transform EUX from reactive to proactive, engineering-led operations.
  • Oversee endpoint lifecycle across Windows, macOS, and mobile environments.
  • Lead DX capabilities using telemetry, analytics, automation and AI.
  • Manage executive-facing tech services for CEO and senior leaders.
  • Provide leadership for audiovisual production and major events.
  • Partner with Facilities and business teams on workplace tech initiatives.
  • Drive insourcing/outourcing, governance, and operating-model transformation.
  • Establish KPIs and experience measures for service performance.

Skills

Executive leadership
Digital workplace
End-user computing
IT service management
Automation & AI
Communication skills
Vendor management
ServiceNow

Tools

ServiceNow

Job description

Mattel seeks a Director of Global Client Services to lead Global Digital Workplace Experience, driving end-user computing, enterprise collaboration, and ITSM across a global landscape. The role blends centralized engineering with high-touch executive services, AV, and workplace technology to deliver reliable, proactive experiences.

The position requires senior leadership in enterprise technology, strong executive partnership, and a track record of transforming operating models with analytics,

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