Director, Global Digital Workplace Experience

Mattel; El Segundo (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Mattel seeks a Director of Global Client Services to lead Global Digital Workplace Experience, driving end-user computing, enterprise collaboration, and ITSM across a global landscape. The role blends centralized engineering with high-touch executive services, AV, and workplace technology to deliver reliable, proactive experiences.

The position requires senior leadership in enterprise technology, strong executive partnership, and a track record of transforming operating models with analytics,

Qualifications

• What we look for: senior enterprise technology leadership at director level.
• Experience leading diverse, global technology teams and initiatives.
• Strong understanding of end-user computing, ITSM, automation, and AI.

Responsibilities

• Define and execute the global Digital Workplace Experience strategy.
• Lead global teams for endpoint management, DX, corporate software, ITSM, and AV services.
• Transform EUX from reactive to proactive, engineering-led operations.
• Oversee endpoint lifecycle across Windows, macOS, and mobile environments.
• Lead DX capabilities using telemetry, analytics, automation and AI.
• Manage executive-facing tech services for CEO and senior leaders.
• Provide leadership for audiovisual production and major events.
• Partner with Facilities and business teams on workplace tech initiatives.
• Drive insourcing/outourcing, governance, and operating-model transformation.
• Establish KPIs and experience measures for service performance.

Skills

Executive leadership

Digital workplace

End-user computing

IT service management

Automation & AI

Communication skills

Vendor management

ServiceNow

Tools

ServiceNow

Job description

Mattel seeks a Director of Global Client Services to lead Global Digital Workplace Experience, driving end-user computing, enterprise collaboration, and ITSM across a global landscape. The role blends centralized engineering with high-touch executive services, AV, and workplace technology to deliver reliable, proactive experiences.

The position requires senior leadership in enterprise technology, strong executive partnership, and a track record of transforming operating models with analytics,