Director, Global Crisis & Event Operations

Jobtailor; New Jersey; On-site; USD 180,000 - 240,000; Full time

Job summary

Verizon seeks a seasoned leader to run the Global Event Management Center (GEMC), overseeing crisis response, risk assessment, and business continuity on a global scale from the New Jersey region. You’ll build a high-performing team, activate crisis plans, and coordinate across domestic and international events to ensure rapid, data-driven decision-making.

The role requires deep experience in crisis management, incident command, and labor continuity, with ability to influence senior leadership

Qualifications

• Bachelor's degree or four or more years of work experience.
• Ten or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
• Experience leading organizational response to large-scale, high-visibility events, including multi-stage planning, activation, and after-action review.
• Experience briefing senior leadership audiences and influencing decision-making during active incidents or program reviews.
• Experience managing complex, concurrent workstreams under time-sensitive conditions.
• Experience operating across a national footprint, with global event coordination across the Americas, EMEA, and APAC.
• On-call availability required with activation authority during declared GEMC incidents.
• Experience within telecommunications, critical infrastructure, or similar operations, particularly within a network operations or resilience function.
• Familiarity with Business Continuity frameworks (BCP), the Incident Command System (ICS), and enterprise resilience/reporting platforms such as Fusion Risk Management.
• Experience supporting or leading Labor Business Continuity planning in a union-represented workforce environment.
• Background in emergency notification systems (VENS/OnSolve/AlertMedia), large-scale asset management, or operational data reporting automation.
• Prior experience managing field operations.
• CEM, CBCP, or equivalent professional certification is an additional qualification.
• MBA or advanced degree in Business Administration, Organizational Leadership, or a related field is an additional qualification.

Responsibilities

• Lead Verizon’s Global Event Management Center (GEMC) to monitor, assess, and respond to events.
• Build, coach, and develop a high-performing GEMC leadership team.
• Activate and coordinate Crisis Management Plans across domestic and international events.
• Lead GEMC sub-teams for incident management, response, and business continuity planning.
• Own the crisis/disaster response framework across preparedness, response, recovery, and mitigation.
• Drive Labor Business Continuity program and manage related contracts.
• Oversee integration workstreams with other enterprise functions and HRIS systems.
• Define GEMC performance metrics, scorecards, and executive reporting.
• Modernize GEMC reporting infrastructure through automation and AI.
• Manage GEMC budgets, asset lifecycle, procurement governance, and inventory.
• Maintain activation-ready oversight of emergency notification systems.
• Represent GEMC in high-profile event activations and executive briefings.
• Champion change management and cross-functional alignment.

Skills

Crisis Management

Leadership

Change Management

Influencing Decision-Making

Coaching

Collaboration

Education

Bachelor's degree

MBA

CEM

CBCP

Tools

Fusion Risk Management

Verizon Emergency Notification System

HRIS Integration

Automation Tools

AI Reporting Infrastructure

Job description

Verizon seeks a seasoned leader to run the Global Event Management Center (GEMC), overseeing crisis response, risk assessment, and business continuity on a global scale from the New Jersey region. You’ll build a high-performing team, activate crisis plans, and coordinate across domestic and international events to ensure rapid, data-driven decision-making.

The role requires deep experience in crisis management, incident command, and labor continuity, with ability to influence senior leadership