Frontline Crisis Response - Senior Manager Crisis Response

Verizon Communications; Basking Ridge (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

Verizon Communications is seeking a Sr. Manager to lead the Frontline Crisis Response Team (CRT) in the Greater Mid Atlantic region.

You will bridge Verizon’s advanced network capabilities with emergency wireless equipment for public-safety professionals and first responders during crises and events. You will develop strategies, lead field deployments, and collaborate with multiple internal teams to advance 4G/5G adoption and mission-critical communications, while maintaining readiness of

Qualifications

• Minimum degree or 6+ years of relevant experience.
• Residency in Greater New York / Basking Ridge area.
• Ability to respond to emergencies 24/7 and perform multi-day deployments.

Responsibilities

• Lead strategic partnerships and sales support for public safety initiatives.
• Develop territory strategy and build relationships with agencies and government entities.
• Coordinate crisis deployments and manage deployable Frontline resources.
• Partner with internal teams to influence policies and drive Frontline program goals.

Skills

Strategic thinking

Sales enablement

Public safety knowledge

Cross-functional leadership

Communication

Education

Bachelor's degree or equivalent

Job description

• Basking Ridge, New Jersey /
• New York, New York

Job ID: R-1100544

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

We are seeking a dedicated and strategic Sr. Manager to join the Verizon Frontline Crisis Response Team (CRT). In this role, you will serve as the bridge between Verizon’s advanced network capabilities and providing emergency wireless communication equipment for publicsafety professionals and first responders during their time of need.

You will be responsible for developing strategies that leverage Verizon Frontline assets to strengthen our position with public safety agencies, creating inroads for sales opportunities while assisting in defending our existing customer base. Your primary responsibility will be to serve as a tactical field leader deploying emergency wireless communication equipment. Youwill be solving routine and complex communication challenges for public safety professionals and first responders during times of crisis and non-crisis events—ranging from severe weather, wildland fires, training exercises, and planned events as an example.

This position acts as the primary lead for all Verizon Frontline Crisis Response Team activities within Greater Mid Atlantic regions.

What we’re looking for...

Strategic Partnership and Sales Support

Territory Strategy: Lead preparedness and prevention work in partnership with sales, customers, and industry advocates to strengthen Verizon’s role in public safety. Build Relationships: Cultivate strong relationships with new and existing public safety and emergency management agencies, government entities, military, tribal organizations and community organizations to grow and expand the Frontline brand.Drive Growth: Leverage CRT engagements to promote the adoption of 4G/5G cellular technology, creating new revenue opportunities for Public Sector sales teams.

Advisory: Partner with Network, Product, Marketing, State Government Affairs, System Performance, Site Acquisition, and Legal teams as an example to influence local and state wide policies regarding the adoption of cellular technology for mission‑critical communications.Technology Transition: Develop strategies to assist public safety customers in adopting Push‑to‑Talk (PIT) technology, ensuring interoperability with complex legacy Land Mobile Radio (LMR) systems in addition to the benefits of 4G to 5G migration.Attend Trade Shows and Field Events: Be able to articulate the value and benefits of the Frontline Crisis Response Team and any deployable mobile asset with a heightened level of professionalism, expertise, and presence.

Crisis Response and Tactical Operations

Emergency Deployment: Respond to emergencies with a company issued vehicle with little to no notice, activating market resources as needed and coordinating the execution of established CRT tactical plans.Mobile Asset Knowledge: Have general knowledge and speak to any Verizon Frontline mobile asset, including SPOT, Generator, Wireless Emergency Communications Centers (WECCs), Cell on Wheels (COWs), Cell on Light Trucks (SatCOLTs), etc.

Network Augmentation: Coordinate requests and deploy emergency network coverage, utilizing various satellite solutions, power solutions, and devices (smartphones, MiFi’s, 4G and 5G router solutions, wi‑fi access points and mesh networks, general concepts of RF propagation) to support first responders. Cross-Functional Leadership: Manage relationships with internal departments (Network, Product, PR, Senior Leadership, etc.) and work with them to ensure deliverables are met that support the Verizon Frontline mission. Manage and Maintain Equipment: Manage and maintain deployable Frontlineresources. This includes, although not limited to, all deployable equipment is kept up to date with its current firmware/software updates and are charged if applicable.Data Entry and Equipment Accountability: All online databases are to be kept up to date and data entries are to be performed prior to, during and/or immediately after a deployment/event.Equipment Readiness and Training: You will have the responsibility to ensure you are practicing, training and labeling your deployable resources so that your technical acumen is of the highest standard. You will be tested and required to show this acumen as required.

You'll Need to Have:

Experience: A degree or 6 or more years of relevant work

Residency: Must live within the Greater New York / Basking Ridge, NJ Area

Crisis Availability: Ability to respond to emergencies with little to no notice 24/7 and perform over multi-day deployments in physically demanding, austere conditions.

Licensing: Valid state driver’s license and pass DOT certification; must be comfortable towing trailers, attaching trailers to towable assets and maneuvering emergency mobile assets on paved and unpaved roadways.

Communication: Ability to routinely present and professionally articulate all aspects of the Verizon Frontline program to public safety professionals and others in both small and large settings.

Technical Acumen: Have a practical