Director, Global Content Delivery & Client Services

confidential; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

New Regency Productions in the United States seeks a Director of Product Management and Customer Servicing to lead the client services team and ensure timely, cost-efficient delivery of the library content to global clients.

You will oversee asset delivery, licensing workflows, and the development of a new materials system while coordinating with Sales, Legal, and production partners to meet distributor requirements and ensure high-quality service.

Qualifications

• Undergraduate Degree (BA/BS) in relatable field preferred.
• Minimum of seven (7) years of experience in servicing motion picture content to international and domestic TV and Digital clients.
• Experience with post-production pipelines and processes to facilitate filmmaker deliverables for archive and downstream exploitation.
• Must have relationships and experience with vendors and editors who specialize in versioning and international servicing.
• Must be technically proficient in SMPTE standard industry specifications (familiarity with prevailing major studio specifications a plus).
• Highly detail oriented and comfortable with multitasking.
• Proficient in Microsoft Office, including Excel, Word, and Outlook as well as Airtable and other project management software.]

Responsibilities

• Supervise client services team in delivering New Regency library content to global clients, including A/V assets, subtitles, and dub audio delivered through online portals or third-party vendors.
• Oversee physical materials delivery, QC, servicing portal integration, and archiving of physical assets for feature and TV content, including remastering workflows and cost management.
• Lead development and management of a new materials system that serves as a customer portal for delivery, screening, and related activities.
• Coordinate with production partners to promote collaboration and manage localization and versioning for catalog titles.
• Develop and manage an asset inventory database to streamline deal management and client support, including retrieval of in-territory materials.
• Collaborate with Sales, Legal, and Sales Admin for approvals on artwork & promotional materials, establishing efficient guidelines.
• Set priorities, workflows, and performance expectations for junior team members and resolve operational questions.
• Assist during deal negotiations with guidance on material requirements, delivery methods, and costs.
• Coordinate with Collections to meet contractual obligations for license fees and re-billing.
• Establish an NRP delivery spec aligned with distributor requirements and technical standards.

Skills

Motion picture servicing

Post-production pipelines

Vendor relationships

SMPTE standards

Attention to detail

Microsoft Office & Airtable

Education

Undergraduate degree (BA/BS)

Tools

Airtable

Job description

New Regency Productions in the United States seeks a Director of Product Management and Customer Servicing to lead the client services team and ensure timely, cost-efficient delivery of the library content to global clients.

You will oversee asset delivery, licensing workflows, and the development of a new materials system while coordinating with Sales, Legal, and production partners to meet distributor requirements and ensure high-quality service.