Director of Product Management and Customer Servicing

confidential; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

New Regency Productions in the United States seeks a Director of Product Management and Customer Servicing to lead the client services team and ensure timely, cost-efficient delivery of the library content to global clients.

You will oversee asset delivery, licensing workflows, and the development of a new materials system while coordinating with Sales, Legal, and production partners to meet distributor requirements and ensure high-quality service.

Qualifications

• Undergraduate Degree (BA/BS) in relatable field preferred.
• Minimum of seven (7) years of experience in servicing motion picture content to international and domestic TV and Digital clients.
• Experience with post-production pipelines and processes to facilitate filmmaker deliverables for archive and downstream exploitation.
• Must have relationships and experience with vendors and editors who specialize in versioning and international servicing.
• Must be technically proficient in SMPTE standard industry specifications (familiarity with prevailing major studio specifications a plus).
• Highly detail oriented and comfortable with multitasking.
• Proficient in Microsoft Office, including Excel, Word, and Outlook as well as Airtable and other project management software.]

Responsibilities

• Supervise client services team in delivering New Regency library content to global clients, including A/V assets, subtitles, and dub audio delivered through online portals or third-party vendors.
• Oversee physical materials delivery, QC, servicing portal integration, and archiving of physical assets for feature and TV content, including remastering workflows and cost management.
• Lead development and management of a new materials system that serves as a customer portal for delivery, screening, and related activities.
• Coordinate with production partners to promote collaboration and manage localization and versioning for catalog titles.
• Develop and manage an asset inventory database to streamline deal management and client support, including retrieval of in-territory materials.
• Collaborate with Sales, Legal, and Sales Admin for approvals on artwork & promotional materials, establishing efficient guidelines.
• Set priorities, workflows, and performance expectations for junior team members and resolve operational questions.
• Assist during deal negotiations with guidance on material requirements, delivery methods, and costs.
• Coordinate with Collections to meet contractual obligations for license fees and re-billing.
• Establish an NRP delivery spec aligned with distributor requirements and technical standards.

Skills

Motion picture servicing

Post-production pipelines

Vendor relationships

SMPTE standards

Attention to detail

Microsoft Office & Airtable

Education

Undergraduate degree (BA/BS)

Tools

Airtable

Job description

New Regency Productions is a highly successful production and distribution company that focuses on high quality film and television content and aims to foster an artist friendly environment where new ideas and unique opportunities converge. The Director of Product Management and Customer Servicing is an integral part of the worldwide distribution chain. This newly created role will provide leadership to the client servicing team and ensure that we have all the necessary deliverables created for timely, efficient, and cost-effective delivery to the downstream media.

Responsibilities

• Supervise client services team in delivering New Regency library content to global clients. This includes A/V assets, subtitles, and dub audio delivered directly through online portal or through 3rd party vendor. Key attention to be paid to client technical requirements and those of existing materials inventory incase assets need to be re-conformed before delivery.
• Manage the physical materials delivery, QC, servicing portal integration, and archiving of physical assets for all new feature and TV content. Oversee recuts, edit approvals, remastering (including mix, conform/color and IMF/ProRes creation). Develop budgets and manage costs for all new projects to ensure that Sr Management is fully informed on all required work.
• Lead the development and management of a new materials system that will serve as a customer portal supporting delivery, screening, and other activities. This includes ensuring that all new servicing assets are made available in the systems for both internal and client use.
• Liaise with various production partners to promote effective collaboration between the organizations. This includes oversight of the creation of new broadcast elements that are not currently in the company’s inventory, including localization and versioning for existing catalog titles.
• Develop and manage asset inventory database to streamline and improve deal management and client support. This includes the development of a process to track and seek the return of in-territory created materials that Regency has the legal right to access.
• Coordinate with the Sales, Legal, and Sales Admin teams on all required approvals for artwork & promotional materials submitted by clients. This primarily relates to the development of effective guidelines to make the process as efficient as possible for all involved parties.
• Establish clear priorities, workflows, and performance expectations for junior team members, serving as a resource for resolving operational questions and client servicing issues.
• During deal negotiations, work with Sales/Legal/Clients to provide guidance on material requirements, preferred delivery method, and potential costs.
• Coordinate with the Collections team to ensure all material related contractual obligations are met so that we can initiate the license fee and/or materials re-bill invoicing process in a timely fashion.
• Establish an NRP delivery spec based on prevailing standards, working closely with internal and 3rd party production teams to align with distributor delivery requirements and technical specs.

Qualifications & Skills

• Undergraduate Degree (B.A./B.S.) in relatable field preferred
• Minimum of seven (7) years of experience in servicing motion picture content to international and domestic TV and Digital clients.
• Experience with post-production pipelines and processes to facilitate filmmaker deliverables for archive and downstream exploitation.
• Must have relationships and experience with vendors and editors who specialize in versioning and international servicing.
• Must be technically proficient in SMPTE standard industry specifications (familiarity with prevailing major studio specifications a plus).
• Highly detail oriented and comfortable with multitasking.
• Proficient in Microsoft Office, including Excel, Word, and Outlook as well as Airtable and other project management software.

Position Reports To

The EVP of Global Distribution