Director, Global AI-Driven Learning Academy

Intuit, Inc.; San Diego (CA); Ibrido; USD 237.000 - 373.000; Tempo pieno

Descrizione del lavoro

Intuit, Inc. in San Diego, CA (hybrid) seeks a Director, Intuit Academy to own the strategy, design, and delivery of expert learning capabilities that prepare our 40,000+ global experts to deliver exceptional service.

You will lead a global team of strategists, designers, and content creators, partnering with Product and Engineering to translate readiness needs into clear priorities, and drive AI-assisted work to upgrade learning outcomes with measurable business impact.

Competenze

• 15+ years of experience in learning strategy, curriculum and content development and delivery.
• 8–10 years of people leadership experience, incl. 3–5 years leading managers in a multi-layer org.
• Experience in learning strategy, ed‑tech, product, and workforce transformation in a virtual, global setting.
• Experience building retail learning programs.
• Leadership in AI-powered, adaptive learning programs in partnership with tech teams.
• Understanding of skills-based development, workforce enablement, and performance consulting.
• Proven success leading in highly matrixed organizations through significant change.
• Experience redesigning learning functions around AI-augmented work.

Mansioni

• Own the strategy and vision for Intuit Academy's learning capability—curriculum, content, programs, and learner experience.
• Lead 30+ FTEs and 50+ contractors across product, content design, learning consulting, innovation, and operations.
• Partner with learning platform owners to translate readiness needs into priorities and success measures.
• Make investment trade-offs across the expert lifecycle in collaboration with Service Delivery.
• Build and own learning programs for diverse employee types and partners.
• Lead the transformation of the expert workforce to AI-assisted work and new learning needs.
• Consolidate the learning delivery model to improve throughput and proficiency outcomes.
• Ground learning design in downstream customer outcomes (service quality) rather than only metrics.
• Anticipate evolving skill needs and design learning ahead of demand.
• Own content development operations and MSP strategy integration with product training teams.
• Own delivery of learner experience and speed to proficiency.
• Support Intuit's broader skills-based organization strategy with Talent/L&D teams.

Conoscenze

Learning strategy

People leadership

Ed-tech trends

AI in learning

Cross-functional partnership

Global scalability

Change leadership

Descrizione del lavoro

Intuit, Inc. in San Diego, CA (hybrid) seeks a Director, Intuit Academy to own the strategy, design, and delivery of expert learning capabilities that prepare our 40,000+ global experts to deliver exceptional service.

You will lead a global team of strategists, designers, and content creators, partnering with Product and Engineering to translate readiness needs into clear priorities, and drive AI-assisted work to upgrade learning outcomes with measurable business impact.