Director, Fuel Tech & Customer Experience Strategy

RaceTrac; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

RaceTrac is seeking a Director of Demand and Customer Experience for its Fuels & Energy organization to align technology investments with business priorities, drive digital transformation, and improve customer experience. This leader will own the technology roadmap, oversee RightAngle and Salesforce, and partner with Supply and Freight to balance signals.

Responsibilities include leading product ownership, business analysis, and cross-functional partnerships across IT, Data, Architecture, and

Qualifications

• Bachelor's degree or equivalent professional experience.
• 10+ years supporting Fuels & Energy technology solutions, enterprise applications, or business systems.
• 5+ years of leadership experience managing product, business analysis, or enterprise application teams.
• Significant hands-on experience with RightAngle.
• Salesforce experience supporting customer engagement and operational workflows.
• Strong Fuels & Energy industry expertise, including trading, supply, logistics, pricing, settlements, and risk management.
• Experience developing technology roadmaps and leading cross-functional initiatives.
• Proven ability to influence stakeholders across business and technology teams.
• Strong communication, collaboration, and executive presence.

Responsibilities

• Partner with Fuels & Energy leadership to align technology strategy with business goals and operational priorities.
• Develop and execute the technology roadmap supporting trading, supply, logistics, pricing, and customer engagement functions.
• Lead demand management, prioritization, and delivery of technology initiatives that drive business value.
• Oversee enhancement and optimization of RightAngle and Salesforce platforms.
• Identify opportunities to leverage AI, predictive analytics, and automation to improve efficiency, decision‑making, and customer experience.
• Lead product ownership, business analysis, and system administration teams while fostering a high‑performing culture.
• Partner across IT, Data, Architecture, Infrastructure, Cybersecurity, and vendor teams to deliver scalable solutions.
• Establish KPIs and performance metrics to measure technology effectiveness, operational improvements, and business outcomes.

Education

Bachelor's degree or equivalent professional experience

Tools

RightAngle

Salesforce

Job description

RaceTrac is seeking a Director of Demand and Customer Experience for its Fuels & Energy organization to align technology investments with business priorities, drive digital transformation, and improve customer experience. This leader will own the technology roadmap, oversee RightAngle and Salesforce, and partner with Supply and Freight to balance signals.

Responsibilities include leading product ownership, business analysis, and cross-functional partnerships across IT, Data, Architecture, and