Restaurant Director

Chick-fil-A; Columbus (OH); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Bonus pay

Flexible schedule

Employee discount

Health insurance

Job summary

Chick-fil-A Polaris Fashion Place Mall is seeking a Director to lead a high-performing team and uphold exceptional guest experiences at the Polaris Fashion Place location. You will drive growth, culture, and profitability while aligning with Chick-fil-A's standards and leadership expectations.

The role focuses on operational excellence, team development, and strategic execution, with a strong emphasis on hospitality, accountability, and continuous improvement across all restaurant functions.

Qualifications

• Willing to work a flexible schedule.
• Ability to lead teams and manage restaurant operations.
• Strong project and time management skills.

Responsibilities

• Develop a restaurant culture of growth and hospitality-minded team members and leaders.
• Maintain and improve a remarkable guest experience in the restaurant.
• Manage, develop, and oversee a team of team members and leaders.
• Assist in scheduling of team members.
• Oversee speed, customer service, and accuracy of the team.
• Continuously reinvent processes to increase efficiencies and improve guest experience.
• Strictly adhere to company policies and procedures.
• Hold team members accountable to policy standards - timeliness, appearance, food safety, etc.
• Participate in weekly director’s meetings and lead weekly meetings with other restaurant leaders.

Skills

Leadership

Problem solving

Strategic thinking

Self-starter

Time management

Maturity

Creativity

Business sense

Multitasking

Goal-oriented

Job description

As a director at Chick-fil-A Polaris Fashion Place Mall, you will be working with one of the top leadership teams in the company. We have been honored with awards for sales growth, profitability, guest experience, quality, and expense management strategies. We remain outliers in the industry by focusing on innovation, recruiting high performing leaders, and upholding uncompromising standards.

The role of a Director is to be a leader and a critical component in ensuring that Chick-fil-A is successful in providing an exceptional guest experience.

Overview:

Directors are responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many people attracted to this position desire to become a Chick-fil-A Operator, run a small business, develop leadership skills, or pursue a long-term role within our local stores. We are recruiting for a results-oriented individual who desires to be part of a successful business and team.

We are looking for applicants who exhibit the following qualities:

• Ability to lead through problem solving, casting vision, and driving superior results
• Must define, implement and reach desired goals
• Demonstrated ability to multitask in a fast-paced environment
• Strategic thinker, Goal-Oriented,
• Mature, dependable and results-oriented
• Self-starter, creative and flexible
• Good business sense, achiever
• Strong project/time management skills

Responsibilities include:

• Develop a restaurant culture of growth and hospitality minded team members and leaders.
• Responsible for maintaining and improving a remarkable guest experience in the restaurant.
• Manage, develop, and oversee a team of team members and leaders
• Assist in scheduling of team members.
• Oversee the speed, customer service, and accuracy of the team
• Continuously reinvent processes and procedures with the aim of increasing efficiencies and improving the guest experience.
• Strictly adhere to company policies and procedures
• Hold team members accountable to policy standards - timeliness, appearance, food safety, etc.
• Participate in weekly director’s meetings
• Lead weekly meetings with other restaurant leaders

Requirements:

• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-65 lbs on a regular basis
• Have the ability to stand for long periods of time
• The position is based on a 45 hour/week

This Chick-fil-A® Restaurant is operated by an independent franchised business owner

who makes their own employment decisions and is responsible for their own

content and policies.

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• On call
• Holidays
• Day shift
• Overtime
• Other

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Employee discount
• Health insurance

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.