Director for IUPD Dispatch Communications (Public Safety Dispatch Leader)

Indiana University; Bloomington (IN); On-site; USD 72,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Paid holidays

Job summary

Indiana University Public Safety in Bloomington seeks a Field/Operations Supervisor to provide day-to-day management of dispatch staff and oversee performance, staffing, and scheduling. The role emphasizes process improvements, training, and leadership to ensure high-quality public safety operations.

The position requires a Bachelor's degree and at least 2 years of related experience, with opportunities to influence campus safety across IU's campuses.

Qualifications

• Bachelor's degree required
• 2 years of related experience required
• Combinations of related education and experience may be considered
• Education beyond the minimum required may be substituted for work experience
• Work experience beyond the minimum required may be substituted for education

Responsibilities

• Provides day-to-day operational management of public safety dispatch staff.
• Establishes short-term operational objectives.
• Identifies dispatch/operational issues and implements solutions to improve processes/efficiency; oversees CI/QA/QC efforts.
• Analyzes, monitors, and evaluates staff performance; sets work priorities and conducts performance reviews.
• Ensures adequate staffing and effective scheduling; participates in employment decisions for staff.
• Provides training to staff to improve customer service operations; identifies development opportunities.

Skills

Lead/manage others

Time management

Collaboration

Customer relationships

Judgment/decisions

Professionalism

Organizational skills

Verbal communication

Education

Bachelor's degree

Job description

Department PUBLIC SAFETY (UA-PSIA-IUBLA)

Department Information Indiana University (IU) Public Safety pursues the university's commitment to providing the greatest degree of safety for all members of the IU community, consistent with the university's mission and environment, applicable legal and professional standards, and available resources. IU Public Safety directly oversees areas including the IU Police Department, Emergency Management and Continuity, and Fire Safety and Loss Prevention, operating with a team of approximately 300 dedicated staff on a 24 hours a day, 7 days a week, 365 days a year operational basis across all campuses.

Job Summary

• Provides day-to-day operational management of public safety dispatch staff.
• Establishes short-term operational objectives.
• Identifies public safety dispatch and operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency; provides oversight for continuous integration, testing, quality assurance and quality control efforts.
• Analyzes, monitors, and evaluates performance of assigned staff, establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of staff setting expectations to meet department objectives and is held accountable for the performance and development of team.
• Ensures and provides training to staff to improve customer service operations; researches and identifies development opportunities for staff.

Qualifications

Education Required Bachelor's degree in relevant field

Work Experience Required 2 years of related experience

• Combinations of related education and experience may be considered.
• Education beyond the minimum required may be substituted for work experience.
• Work experience beyond the minimum required may be substituted for education.

SKILLS

• Ability to lead/manage others
• Demonstrates time management and priority setting skills
• Excellent collaboration and team building skills
• Ability to build strong customer relationships
• Demonstrates excellent judgment and decision making skills
• Maintains a high degree of professionalism
• Excellent organizational skills
• Strong verbal communication and listening skills

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$85,000 annually

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
• Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

• Career Level: Operational
• FLSA: Exempt
• Job Function: Legal, Safety, & Protection
• Job Family: Public Safety
• Click here to learn more about Indiana University's Job Framework.

Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.