Director, Financial Aid & Student Success

Universal Technical Institute, Inc.; South Jordan (UT); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Tuition waiver

Paid time off

Retirement matching

Paid parental leave

Health, vision, and dental insurance

Pet insurance

Health plan enrollment

Job summary

Universal Technical Institute, Inc. is seeking a Director of Financial Aid to lead the campus Financial Aid office in West Jordan, Utah.

The role focuses on compliance with federal/state regulations, team mentoring, and collaboration across campus to support access and student success. The ideal candidate will have extensive post-secondary financial aid leadership experience, strong regulatory knowledge, and a collaborative approach to align enrollment with student outcomes.

Qualifications

• HS diploma/GED with 10+ years post-secondary experience or Bachelor's with 6+ years post-secondary experience.
• Strong understanding of federal/state aid programs and compliance requirements.
• Excellent communication, problem-solving, and decision-making skills.
• Master’s degree or NASFAA credentials preferred.
• Minimum five years supervisory/leadership experience in financial aid operations.
• Minimum five years’ experience administering Title IV financial aid programs.
• Proven track record of process improvement and cross-department collaboration.

Responsibilities

• Lead and develop the financial aid team to foster a high-performing, student-focused culture.
• Oversee all financial aid operations to ensure efficiency and compliance with laws and institutional policies.
• Build and implement strategic processes that increase accuracy and operational excellence.
• Guide students and families through financial aid options including grants, loans, scholarships, and work-study.
• Promote financial literacy and make the aid process transparent and supportive.
• Ensure 100% compliance with Title IV and other federal/state regulations.
• Collaborate with Admissions, Student Services, Registrar and leadership to align aid with enrollment and student success goals.
• Monitor trends, analyze data, and lead continuous improvements.

Skills

Leadership

Compliance knowledge

Communication

Education

Bachelor's degree

HS diploma/GED

Job description

Universal Technical Institute, Inc. is seeking a Director of Financial Aid to lead the campus Financial Aid office in West Jordan, Utah.

The role focuses on compliance with federal/state regulations, team mentoring, and collaboration across campus to support access and student success. The ideal candidate will have extensive post-secondary financial aid leadership experience, strong regulatory knowledge, and a collaborative approach to align enrollment with student outcomes.