Director, Financial Aid Operations & Technology

The Chronicle Of Higher Education, Inc.

Baltimore (MD)

On-site

USD 85,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Legal resources

Direct deposit

Job summary

CCBC is seeking a seasoned Financial Aid Systems Manager to oversee the student information system and related software, ensuring configuration, operation, and maintenance of Banner and ancillary tools in support of federal, state, and institutional aid processes.

You will lead a team, coordinate with IT and college partners, develop data-driven compliance reports, and optimize data workflows to improve accuracy and efficiency.

Qualifications

Bachelor's degree with seven years of relevant full-time experience in Financial Aid.
Master's degree with five years of similar experience preferred.
Three years of supervisory experience required.

Responsibilities

Assist the Senior Director of Financial Aid to manage day-to-day operations.
Provide leadership and supervision of Financial Aid Operation & Technology staff.
Develop goals and objectives with senior leadership and manage projects.
Prepare, analyze, and provide reports on financial aid data and processes.
Collaborate with IT and college partners to optimize Banner configuration and reporting.
Set up and support data imports and ensure data integrity across systems.
Monitor compliance through audits, testing, and documentation.
Serve as a liaison with vendors and internal departments to support aid workflows.

Skills

Financial aid systems

Data analytics

Enterprise applications

SQL

Education

Bachelor's degree

Master's degree

Tools

Banner

NextGen

SAIG

NSLDS

Job description

Class Description

The purpose of this position is to provide technical oversight and support to the Financial Aid office as it relates to the student information system and software products utilized in the delivery of federal, state, and institutional financial aid. This position is responsible for the configuration, operation, and maintenance of the technology platforms used to capture, store, and process information used in the administration of financial aid.

Minimum Requirements

Bachelor's degree with seven (7) years of relevant full-time experience in Financial Aid, with a focus on financial aid systems, enterprise applications, and data analytics, or a Master's degree with five (5) years of similar experience is required. A Master's degree is preferred. Three (3) years of supervisory experience required.

Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale.

Class Specific Essential Duties

Assist the Senior Director of Financial Aid to manage the overall day-to-day operations of the assigned function.
Provide leadership and supervision of assigned college division or function.
Develop and implement goals and objectives in coordination with senior leadership.
Plan, coordinate, and implement projects, programs, and/or initiatives.
Supervise, advise, and evaluate assigned staff, as required.
Prepare, analyze, and provide reports, as requested.
Serve as a liaison between college departments, vendors, government agencies, and/or other external organizations.
Manage operating budget for assigned division or function, as required.

Position Specific Essential Duties

Work with staff in Admissions, Registrar’s office, Student Accounts, IT, etc. to ensure that the college’s system of record (Banner) is properly configured to capture and report financial aid data, and that the functionality of the system is optimized to support efficient, robust operations.
Ensure that the external and auxiliary systems used for the administration of financial aid are properly set up and utilized effectively in daily operations (e.g., NextGen, COD, CPS, SAIG, TD Client, EdConnect, EdExpress, NSLDS and ELM online services).
Work with internal and external college partners (IT, NextGen, etc.) to ensure the college’s reporting platforms are properly configured to report financial aid data.
Set up and support the routine import of data into the technology platforms.
Develop SQL queries, reports, and automated solutions to support senior-level compliance monitoring, data governance, and process improvement initiatives that ensure compliance with federal, state, and institutional regulations governing financial aid processes.
Ensure the accurate and efficient flow of information between systems, leveraging expertise from IT partners to optimize the integration of all technology and data platforms.
Assist the senior leadership of Financial Aid with data and systems audits to ensure the integrity of information.
Manage a risk-based quality control program that provides continuous monitoring of the college’s financial aid systems to ensure compliance with regulatory compliance procedures, including transaction testing, reporting, deficiency tracking, and remediation.
Serve as a point of contact for troubleshooting technology and operational issues which hinder the flow of applicants through the financial aid process.
Provide leadership and supervision of Financial Aid Operation & Technology staff.

CCBC Full Time Benefits At A Glance

Health and Medical

CIGNA
- Cigna Open Access Plus (OAP)
- Cigna Open Access Plus In Network (OAPIN)
Kaiser

Prescription Drug Benefits:

For CIGNA Plans - included in Cigna Plan Medical Premiums
Kaiser - included in Kaiser Medical Premium

Mental Health

Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan.

Dental Benefits

CareFirst Blue Cross/Blue Shield Regional Traditional
CareFirst Blue Cross/Blue Shield Regional Preferred

Vision Benefits

Flexible Spending Accounts

Benefit Strategies Health Spending Account $2,600
Benefit Strategies Dependent Care (children under 13 and eldercare) $5,000

Financial Term Life Insurance: MetLife

Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10)
Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a maximum of 50% of employee combined basic and supplemental amount) and dependents ($10,000). Supplemental Term Life Insurance is 100% employee paid.

Permanent Whole Life Insurance: Unum

Permanent Whole Life Insurance with Optional Long Term Care rider available through Unum. Available to full-time employees, part-time associates, and adjunct faculty.
Spouse and dependent coverage available. Permanent Whole Life Insurance accrues cash value, premiums will not increase, and coverage will not decrease. Permanent Whole Life Insurance is 100% employee paid.

Accidental Death & Dismemberment: The Hartford

Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000.

Long-Term Disability

Plan pays 60% of gross monthly salary after 90 consecutive days of absence. Employee pays 100% of premium.

Retirement Plans

Maryland State Teacher's Pension System (7% contributory)
Optional Retirement Plan (non-contributory)
Baltimore County Employees' Retirement System (7% contributory)

Supplemental (Retirement Annuities) 403(b) and 457(b)

Tax-sheltered annuities - 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
Deferred Compensation Plan - 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms HumanResources Forms.

Legal Services

Legal Resources is a pre-paid legal voluntary benefit for advice, consultation and representation for commonly used legal services.

Credit Union

First Financial Federal Credit Union membership available to employees.

Direct Deposit

It's convenient, safe, reliable and saves time. No waiting for your check on payday. The money is already in your account, whether you are at work or on vacation. Mandatory payroll direct deposit allows employees the control and flexibility of directing their pay to different accounts at any bank, in any location.

Work and Family Employee Assistance Program (EAP): Cigna Behavioral

Free personal advocates assisting you and any household member to resolve any issues.

Paid Leave Benefits

Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays.

Tuition Assistance

Eligible full-time employees may qualify for waiver or reimbursement programs. Spouses and legal dependents up to age 22 are eligible for reimbursement with proof of successful completion and a C or better grade. Employee's eligible for Tuition Assistance become eligible for the external Tuition reimbursement program the first semester after one calendar year of employment. Eligibility for waiver or reimbursement for CCBC courses begins after the completion of a 90 day probation for public safety and classified employees.

Academic Cash Award

Classified employees are eligible for a lump sum award of $500 for completion of an unduplicated college degree.

McDaniel College's Educator's Legacy Scholarship Program

CCBC is proud to offer an exciting new benefit to all benefits-eligible employees! Read more >

McDaniel College has extended its Educator's Legacy Scholarship (ELS) program to CCBC benefits-eligible employees. CCBC is among the inaugural community college partners.

Children of ANY current full-time benefits-eligible CCBCemployee with at least four years of continuous full-time employment are eligible to receive a scholarship valued at up to $100,000 over four (4) years.

The scholarship will first take effect in the fall semester. The CCBC Employee Benefits Team will provide verification of employment. Excellent teaching is McDaniel College's priority and its legacy. The College's expert faculty-mentors empower students to achieve their personal best, and many graduates go on to become top K-12 educators.

Since 2010, four of McDaniel's graduates were named state Teachers of the Year, including the 2011 National Teacher of the Year Michelle Shearer. McDaniel is ranked among MoneyMagazine's 50 Best Liberal Arts Colleges and offers more than 70 undergraduate programs of study. The personalized curriculum and student-faculty collaboration develop the unique potential in every student. McDaniel College welcomes the sons and daughters of CCBC employees!

Mandated Federal Benefits

Workers Compensation, Unemployment Insurance, Social Security.

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