Specialist III, Student Financial Services
The Chronicle Of Higher Education, Inc.
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Benefits offered by this job
Job summary
The Chronicle Of Higher Education, Inc. in Baltimore, MD is seeking a qualified candidate to assist in the operations of Student Financial Services. This role requires strong customer service skills and the ability to utilize data analytics tools like PowerBI and Excel.
The ideal candidate must have substantial experience managing student accounts and communicating effectively with the college community. This full-time position offers a variety of benefits including health coverage and tuition assistance.
Qualifications
- 4 years full-time customer service or student account management experience.
- Experience using Excel and PowerBI at the intermediate level.
- Ability to work overtime and on weekends during peak periods.
Responsibilities
- Monitor and update data reports in Banner and PowerBI.
- Address inquiries about student balances and financial aid.
- Facilitate outreach and maintain financial calendars.
Skills
Education
Tools
Job description
The position assists with the efficient operation of the Student Financial Services office, in collaboration with Business Services and Planning, Research, & Evaluation offices, to utilize data analytics on student account balances to improve communications and outreach about student balances by providing accurate analysis of student accounts through interaction with students and the college community.
High School diploma/GED and 4 years full‑time customer service and/or student account management experience or Associate degree and two (2) years of similar experience required. Must have proven excellent customer service skills and experience in a business working environment with customers using phone, email and in person communication. Must have experience using Microsoft Office applications and utilize Excel and PowerBI at the intermediate level to facilitate reporting and outreach. Must complete and pass Microsoft testing modules which includes Word and Excel. Candidates with proof of current Microsoft Office Expert Specialist Certification do not need to test. Experience working in Higher Education and student record keeping systems preferred. Must be able to work overtime, some weekends, during peak periods and fill in for absences as needed. May have a regular work schedule which differs from a typical Monday through Friday, 8:30 – 4:30 schedule. Driver’s License required. Must be able to travel between campuses.
- Monitor and update Banner, PowerBI and Excel reports.
- Utilize data analytics and PowerBI dashboards to address routine student/parent inquiries regarding student balances, financial aid, and tuition & fee billing.
- Facilitate outreach and call campaigns, maintain student financial calendars, and schedule appointments with students both virtually and in person.
- Demonstrate consistent courtesy, tact, professionalism, and possess strong customer service skills when communicating with students and college constituents.
- Share knowledge of state and federal regulations and communicate with students utilizing Banner and customer relationships management system on balances due, pay plan options, scholarships, and other financial aid opportunities.
- Serve as point of contact over the phone for peer departments, and in person and online through customer relationship management system for students and parents.
- Coordinate information flow and knowledge sharing across departments that help staff make informed decisions and increase levels of customer service.
- Utilize intermediate Microsoft Excel skills and PowerBI platform to assist with managing student accounts.
- CIGNA
- Cigna Open Access Plus (OAP)
- Cigna Open Access Plus In Network (OAPIN)
- Kaiser
- For CIGNA Plans - included in Cigna Plan Medical Premiums
- Kaiser - included in Kaiser Medical Premium
Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre‑approved. Premium included in medical‑care plan.
- CareFirst Blue Cross/Blue Shield Regional Traditional
- CareFirst Blue Cross/Blue Shield Regional Preferred
- NVA
- Benefit Strategies Health Spending Account $2,600
- Benefit Strategies Dependent Care (children under 13 and eldercare) $5,000
- Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10)
- Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a maximum of 50% of employee combined basic and supplemental amount) and dependents ($10,000). Supplemental Term Life Insurance is 100% employee paid.
- Permanent Whole Life Insurance with Optional Long Term Carrier available through Unum. Available to full‑time employees, part‑time associates, and adjunct faculty.
- Spouse and dependent coverage available. Permanent Whole Life Insurance accrues cash value, premiums will not increase, and coverage will not decrease. Permanent Whole Life Insurance is 100% employee paid.
Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000.
Plan pays 60% of gross monthly salary after 90 consecutive days of absence. Employee pays 100% of premium.
- Maryland State Teacher’s Pension System (7% contributory)
- Optional Retirement Plan (non‑contributory)
- Baltimore County Employees’ Retirement System (7% contributory)
- Tax‑shielded annuities – 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms / Human Resources Forms. The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).
- Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after‑tax dollars and then withdraw tax‑free dollars from their account upon retirement. The Roth403(b) savings feature is only offered by the following vendors: TIAA‑CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre‑tax 403(b) dollars and Roth 403(b) post‑tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
- Deferred Compensation Plan – 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms / Human Resources Forms.
Legal Resources is a pre‑paid legal voluntary benefit for advice, consultation and representation for commonly used legal services.
First Financial Federal Credit Union membership available to employees.
It’s convenient, safe, reliable and saves time. No waiting for your check on payday. The money is already in your account, whether you are at work or on vacation. Mandatory payroll direct deposit allows employees the control and flexibility of directing their pay to different accounts at any bank, in any location.
Cigna Behavioral. Free personal advocates assisting you and any household member to resolve any issues.
- Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays.
Eligible full‑time employees may qualify for waiver or reimbursement programs. Spouses and legal dependents up to age 22 are eligible for reimbursement with proof of successful completion and a C or better grade. Employees are eligible for Tuition Assistance become eligible for the external Tuition reimbursement program the first semester after one calendar year of employment. Eligibility for waiver or reimbursement for CCBC courses begins after the completion of a 90‑day probation for public safety and classified employees.
Classified employees are eligible for a lump sum award of $500 for completion of an unduplicated college degree.
CCBC is proud to offer an exciting new benefit to all benefits‑eligible employees!
McDaniel College has extended its Educator’s Legacy Scholarship (ELS) program to CCBC benefits‑eligible employees. CCBC is among the inaugural community college partners.
Children of any current full‑time benefits‑eligible CCBC employee with at least four years of continuous full‑time employment are eligible to receive a scholarship valued at up to $100,000 over four (4) years.
The scholarship will first take effect in the fall semester. The CCBC Employee Benefits Team will provide verification of employment. Excellent teaching is McDaniel College’s priority and its legacy. The College’s expert faculty‑mentors empower students to achieve their personal best, and many graduates go on to become top K-12 educators.
Since 2010, four of McDaniel’s graduates were named state Teachers of the Year, including the 2011 National Teacher of the Year Michelle Shearer. McDaniel is ranked among Money Magazine’s 50 Best Liberal Arts Colleges and offers more than 70 undergraduate programs of study. The personalized curriculum and student‑faculty collaboration develop the unique potential in every student. McDaniel College welcomes the sons and daughters of CCBC employees!
- Workers’ Compensation, Unemployment Insurance, Social Security.
- ATM machines are available at each of the main campuses
- Check cashing with appropriate ID
- Free Parking
- Access to weight lifting facilities, swimming pool and library
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