Assistant Director, Student Success and Retention

The Chronicle Of Higher Education, Inc.; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and Medical Benefits

Dental Benefits

Vision Benefits

Flexible Spending Accounts

Life Insurance

Job summary

The Chronicle Of Higher Education, Inc. seeks an Assistant Director to lead student learning support and retention initiatives at CCBC.

You will supervise tutoring, supplemental instruction, and coaching programs while coordinating with faculty and campus partners to align services with student needs and institutional goals. Reporting to the Director of Student Retention and Transition Services, you will guide data-driven program development, assess outcomes, and ensure effective resource use

Qualifications

• Master’s degree required.
• At least five years of professional experience in supporting student learning and success initiatives.
• Minimum of three years of direct supervisory experience.
• Experience with program development, assessment, and continuous improvement.

Responsibilities

• Oversee planning and allocation of resources to staff the department and achieve productivity goals.
• Collaborate with the director to develop new programs and strategies aligned with the college mission.
• Document policies, assess data, and strengthen operational practices to meet student needs.
• Supervise and evaluate staff; prepare and analyze reports as requested.
• Serve as liaison with college departments, vendors, government agencies, and external organizations.
• Manage the operating budget for the division; be flexible for some evening/weekend hours.

Skills

Leadership

Budget management

Staff supervision

Program development

Education

Master’s degree

Job description

Class Description

The Assistant Director provides leadership for student learning assistance programming and targeted interventions that promote student success. Retention, and completion at CCBC. Reporting to the Director of Student Retention and Transition Services. The Assistant Director manages tutoring, supplemental instruction, academic coaching, and related support services while supervising a professional staff team. This position collaborates with faculty and campus partners to align services with student needs and advance institutional student success goals.

Minimum Requirements

Master’s degree required. A minimum of five (5) years of professional experience in supporting student learning and success initiatives with the proven ability in program development, assessment, and continuous improvement and a strong understanding of best practices in student retention and learning in higher education, including a minimum of three (3) years of direct supervisory experience, required.

Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale.

For best consideration, please apply by June 15, 2026.

Class Specific Essential Duties

1. Oversee the planning and allocation of resources to effectively staff and accomplish the department's productivity goals, including planning and evaluating to improve the efficiency of processes and procedures to enhance speed, quality, efficiency, and output for all stakeholders, including students, faculty, alumni, and industry partners.
2. Collaborate with the director to develop new programs, initiatives, and strategies consistent with the College's mission.
3. Document all policies and procedures, assess data, and strengthen operational practices to ensure business operations are meeting student needs.
4. Supervise, advise, and evaluate assigned staff, as required.
5. Prepare, analyze, and provide reports on miscellaneous subjects, as requested.
6. Serve as liaison between college departments, vendors, government agencies and/or other external organizations.
7. Serve on established departmental committees and/or ad hoc committees, task forces or other bodies pertinent to student success.
8. Serve as Administrator on Duty responsibilities as needed.
9. Manage operating budget for assigned division or function, as required.
10. Flexibility to work some evening and weekend hours.

Position Specific Essential Duties

1. Provide oversight and direction to student supports (such as tutoring, supplemental instruction, and other interventions), including managing the department's overall operational, budgetary, technological, and financial responsibilities and activities.
2. Assume responsibility for researching best practices and evidence-based programs, policies, and procedures to support student success and retention.
3. Guide holistic approaches to support services for students at risk of not completing academic goals to increase access, belonging, retention, and satisfaction across all programs.
4. Advise and assist with developing, implementing, and evaluating strategic processes and initiatives designed to foster student success and retention while fully supporting CCBC's mission, vision, and values.
5. Design short-term and long-range strategies for student retention initiatives to support students and empower them through completion fully.
6. Collaborate with students, faculty and staff to ensure seamless services for new and continuing students.
7. Participate in internal and external professional development activities pertinent to learning assistance programs, academic coaching, student persistence and retention.
8. Collect and evaluate data and provide follow-up interventions, including preparing reports on academic support outcomes and retention.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

CCBC Full Time Benefits At A Glance

Health and Medical

• CIGNA
  • Cigna Open Access Plus (OAP)
  • Cigna Open Access Plus In Network (OAPIN)
• Kaiser

Prescription Drug Benefits:

• For CIGNA Plans - included in Cigna Plan Medical Premiums
• Kaiser - included in Kaiser Medical Premium

Dental Benefits

• CareFirst Blue Cross/Blue Shield Regional Traditional
• CareFirst Blue Cross/Blue Shield Regional Preferred

Vision Benefits

• NVA

Flexible Spending Accounts

• Benefit Strategies Health Spending Account $2,600
• Benefit Strategies Dependent Care (children under 13 and eldercare) $5,000

Financial Term Life Insurance: MetLife

• Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10)
• Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a maximum of 50% of employee combined basic and supplemental amount) and dependents ($10,000). Supplemental Term Life Insurance is 100% employee paid.

Permanent Whole Life Insurance: Unum

• Permanent Whole Life Insurance with Optional Long Term Carerider available through Unum. Available to full-time employees, part-time associates, and adjunct faculty.
• Spouse and dependent coverage available. Permanent Whole LifeInsurance accrues cash value, premiums will not increase, and coverage will not decrease. Permanent Whole Life Insurance is 100% employee paid.

Accidental Death & Dismemberment: The Hartford

Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000.

Long-Term Disability

Plan pays 60% of gross monthly salary after 90 consecutive days of absence. Employee pays 100% of premium.

Retirement Plans

• Maryland State Teacher’s Pension System (7% contributory)
• Optional Retirement Plan (non-contributory)
• Baltimore County Employees’ Retirement System (7% contributory)

Supplemental (Retirement Annuities) 403(b) and 457(b)

• Tax-sheltered annuities – 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms. The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).
• Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
• Deferred Compensation Plan — 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.

Legal Services

Legal Resources is a pre-paid legal voluntary benefit for advice, consultation and representation for commonly used legal services.

Credit Union

First Financial Federal Credit Union membership available to employees.

Direct Deposit

It's convenient, safe, reliable and saves time. No waiting for your check on payday. The money is already in your account, whether you are at work or on vacation. Mandatory payroll direct deposit allows employees the control and flexibility of directing their pay to different accounts at any bank, in any location.

Work and Family Employee Assistance Program (EAP): Cigna Behavioral

Free personal advocates assisting you and any household member to resolve any issues.

Paid Leave Benefits

Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays.

Tuition Assistance

Eligible full-time employees may qualify for waiver or reimbursement programs. Spouses and legal dependents up to age 22 are eligible for reimbursement with proof of successful completion and a C or better grade. Employee’s eligible for Tuition Assistance become eligible for the external Tuition reimbursement program the first semester after one calendar year of employment. Eligibility for waiver or reimbursement for CCBC courses begins after the completion of a 90 day probation for public safety and classified employees.

Academic Cash Award

Classified employees are eligible for a lump sum award of $500 for completion of an unduplicated college degree.

McDaniel College’s Educator’s Legacy Scholarship Program

Children of ANY current full-time benefits-eligible CCBC employee with at least four years of continuous full-time employment are eligible to receive a scholarship valued at up to $100,000 over four (4) years.

The scholarship will first take effect in the fall semester. The CCBC Employee Benefits Team will provide verification of employment. Excellent teaching is McDaniel College's priority and its legacy. The College's expert faculty-mentors empower students to achieve their personal best, and many graduates go on to become top K-12 educators.

Since 2010, four of McDaniel's graduates were named state Teachers of the Year, including the 2011 National Teacher of the Year Michelle Shearer. McDaniel is ranked among Money Magazine's 50 Best Liberal Arts Colleges and offers more than 70 undergraduate programs of study. The personalized curriculum and student-faculty collaboration develop the unique potential in every student. McDaniel College welcomes the sons and daughters of CCBC employees!

Mandated Federal Benefits

Workers’ Compensation, Unemployment Insurance, Social Security.

For Your Convenience

• ATM machines are available at each of the main campuses
• Check cashing with appropriate ID
• Free Parking
• Access to weight lifting facilities, swimming pool and library