Director, Field Services & Retail Installation Excellence

The Imagine Group

Grayslake (IL)

On-site

USD 140,000 - 210,000

Full time

4 days ago

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Job summary

The Imagine Group in Grayslake, IL seeks a Director, Field Services to lead installations and field services, drive quality, safety, customer satisfaction, and strong financial performance across complex retail graphics programs. You will develop teams, manage installers and partners, coordinate with Sales, Production, Logistics, and Finance, and implement continuous improvement through data-driven KPIs.

This on-site leadership role requires strategic vision, robust risk management, and hands-on

Qualifications

Bachelor's degree in a related field or equivalent experience.
10+ years in installation/field services/operations leadership.
5+ years leading teams and managing budgets.
Experience with budgets, forecasting, subcontractor relationships, and performance.
Experience implementing operational processes and continuous improvement.

Responsibilities

Lead Installation Project Managers, Coordinators, and staff with clear expectations and performance management.
Drive workforce planning, talent development, onboarding, and engagement initiatives.
Foster a culture of collaboration, accountability, and continuous improvement.
Own portfolio performance, customer commitments, and risk management across projects.
Develop and maintain a national network of installation partners and field service providers.