Director, Field Services — Retail Installations Leader

Imagine; Grayslake (IL); On-site; USD 107,000 - 140,000; Full time

Job summary

Imagine is seeking a Director, Field Services to lead our installation and field services organization across the United States. This role drives portfolio execution, customer satisfaction, and financial performance while overseeing an installer network and safety programs.

The position requires four days onsite at our Grayslake location, with leadership responsibilities spanning cross-functional teams and multi-site deployments.

Qualifications

• Bachelor's degree in business administration, Operations Management, Project Management, Construction Management, or related field, or equivalent combination of education and experience.
• 10+ years of progressive experience managing installation, field services, construction operations, retail graphics programs, or similar operational environments.
• 5+ years of leadership experience managing teams, project managers, or operational personnel.
• Demonstrated experience managing budgets, profitability, forecasting, subcontractor relationships, and operational performance.
• Experience implementing operational processes, performance metrics, and continuous improvement initiatives.

Responsibilities

• Lead, coach, and develop Installation Project Managers, Coordinators, and support staff through clear expectations, accountability, performance management, and professional development.
• Drive workforce planning, talent development, succession planning, onboarding, and employee engagement initiatives.
• Foster a culture of collaboration, accountability, customer focus, and continuous improvement.
• Own overall performance of the installation and field services portfolio, ensuring successful execution of customer commitments related to quality, schedule, communication, and service delivery.
• Establish workload balancing, project assignment, and resource allocation practices based on complexity, risk, geography, and team capability.
• Maintain executive-level customer relationships and support resolution of escalated operational issues.
• Ensure appropriate project controls, risk management, and recovery planning are in place across the portfolio.
• Monitor estimate-to-actual performance and implement corrective actions to improve operational and financial results.
• Lead root-cause analysis and corrective action efforts to improve execution, customer satisfaction, quality, and profitability.
• Establish and monitor KPIs and scorecards to measure operational effectiveness and drive continuous improvement.
• Partner with Sales, Account Management, Production, Logistics, Finance, and Operations teams to ensure seamless project execution.
• Lead installation-related handoffs, escalations, recovery planning, and risk mitigation efforts.
• Influence operational decisions and drive accountability across stakeholder groups to achieve business objectives.

Skills

Strategic leadership

Financial management

Vendor management

Quality & safety

Communication skills

Project management

Business intelligence

Education

Bachelor's degree in business administration/related field

Master's degree preferred

PMP/Lean/Six Sigma certifications

Job description

Imagine is seeking a Director, Field Services to lead our installation and field services organization across the United States. This role drives portfolio execution, customer satisfaction, and financial performance while overseeing an installer network and safety programs.

The position requires four days onsite at our Grayslake location, with leadership responsibilities spanning cross-functional teams and multi-site deployments.