Director, Field Services & Retail Installations

Midnight Oil; Grayslake (IL); On-site; USD 150,000 - 210,000; Full time

Job summary

Imagine Group is seeking a Director of Field Services to lead the installation and field services organization, driving customer satisfaction, financial performance, and operational excellence across national programs. This role requires strong leadership, cross-functional collaboration, and a focus on continuous improvement.

The position oversees installer networks, risk management, and capacity planning to support complex retail graphics and related field service programs, with four days

Qualifications

• Bachelor's degree in business administration, Operations Management, Project Management, Construction Management, or related field, or equivalent combination of education and experience.
• 10+ years of progressive experience managing installation, field services, construction operations, or similar operational environments.
• 5+ years of leadership experience managing teams, project managers, or operational personnel.
• Experience managing budgets, profitability, forecasting, subcontractor relationships, and operational performance.
• Experience implementing operational processes, performance metrics, and continuous improvement initiatives.

Responsibilities

• Lead Installation Project Managers, Coordinators, and support staff with clear expectations and performance management.
• Drive workforce planning, talent development, succession planning, onboarding, and employee engagement initiatives.
• Own performance of installation and field services portfolio and ensure quality, schedule, and service delivery.
• Develop and maintain a national network of installation partners and field service providers.
• Monitor financial performance, budgeting, estimating governance, and subcontractor spend.
• Establish and monitor KPIs and scorecards to measure operational effectiveness.

Skills

Leadership

Strategic planning

Operations management

Financial forecasting

Team development

Communication

Education

Bachelor's degree in Business Administration or related

MBA (preferred)

Tools

ERP systems

BI tools

MS Excel

Job description

Imagine Group is seeking a Director of Field Services to lead the installation and field services organization, driving customer satisfaction, financial performance, and operational excellence across national programs. This role requires strong leadership, cross-functional collaboration, and a focus on continuous improvement.

The position oversees installer networks, risk management, and capacity planning to support complex retail graphics and related field service programs, with four days