Director Field Installation Services

The Imagine Group; Grayslake, Northern (IL, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

The Imagine Group is seeking a Director, Field Installation Services to support account management related to installation and field services in a national scope. You will build a vendor database, refine qualifications, and oversee installations to ensure quality and profitability.

You will lead installation staff, assign RFQs, review costs, and develop department procedures to optimize regional project execution and client outcomes.

Qualifications

• Bachelor’s degree in business/PM or related field or equivalent experience.
• 5-7 years of project management experience, preferably in retail graphics or similar industry.
• Experience managing a team, talent management, and development processes.
• Experience with profit/loss reporting and financial management.

Responsibilities

• Build a national database (vendor pool) of installers with service details by region.
• Develop qualification processes including insurance specifications.
• Manage simultaneous national installation of retail graphic projects.
• Oversee and plan installation program with consistency and high quality.
• Manage and report profit/loss per job and per client monthly/quarterly/yearly.
• Manage installation staff and assign RFQs and installs; conduct reviews.
• Review costs and RFQs with staff prior to issuing to clients.
• Review, develop, and access department procedures.

Skills

Team management

Profit/loss reporting

Project management

Mentoring and development

Strategic planning

Database management

Communication

Education

Bachelor’s degree in business administration or related field

Master’s degree in business administration or related field

Tools

PMP certification

Job description

Description

Job Summary:

The Director, Field Installation Services will support account management efforts regarding installation and field services.

Job Description:

• Build a national database (vendor pool) of installers with specific detail of type of service offered by region or area of country.
• Develop qualifications processes including insurance specifications detailing specific services and abilities.
• Responsible for simultaneous national installation of retail graphic projects.
• Oversee and plan installation program with consistency and highest level of quality.
• Manage and report profit/loss per job and per client, monthly, quarterly, and yearly.
• Manage installation staff. Provide daily/weekly assignments of RFQ’s and installs, access workload determination of labor needed on multiple projects. Conduct staff performance reviews.
• Review costs and RFQ’s with staff prior to issuing to internal client.
• Review, develop, and access procedures throughout the department.

Supervisory Responsibilities:

• Manages installation staff.

Requirements

Minimum Qualifications of Position:

• Bachelor’s degree in business administration, project management, or related field, or equivalent work experience.
• Experience in managing a team, including talent management and team development processes.
• Experience with profit/loss reporting and financial management.
• 5-7 years of project management experience, preferably in retail graphics or a similar industry.

Preferred Qualifications of Position:

• Master’s degree in business administration, project management, or a related field.
• 7-15 years of project management experience in retail graphics or a similar industry.
• PMP (Project Manager Professional) certification or similar.
• Advanced skills in financial and reporting.

Knowledge and Skills:

• Demonstrated success in leading large teams and managing complex projects.
• Strong ability to mentor and develop team members.
• Advanced proficiency in database management and project management tools.
• Experience in developing and implementing strategic plans for installation programs.
• Proven track record of creating departmental processes to deliver profitability expectations.

Working Conditions and Physical Requirements:

• Occasional walking
• Manual dexterity for repetitive work
• Frequent Sitting for prolonged periods of time

EEO Statement:

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.