Director Field Installation Services

Imagine; Grayslake (IL); On-site; USD 107,000 - 140,000; Full time

Job summary

Imagine Group is seeking a Director, Field Installation Services to support account management for installation and field services. The role involves building a national installer database by region, developing qualification processes, and overseeing large-scale retail graphics installations.

You will manage profit/loss reporting, lead a field installation staff, and coordinate RFQs, labor planning, and performance reviews. Strong leadership and strategic planning are essential for success.

Qualifications

• Bachelor’s degree in business administration, project management, or related field, or equivalent work experience.
• 5-7 years of project management experience, preferably in retail graphics or a similar industry.
• Experience in managing a team, including talent management and team development processes.
• Experience with profit/loss reporting and financial management.

Responsibilities

• Build a national database (vendor pool) of installers with details of services by region.
• Develop qualifications processes including insurance specifications for services and abilities.
• Coordinate national installation of retail graphic projects.
• Oversee and plan installation programs with consistency and high quality.
• Manage and report profit/loss per job and per client on a monthly, quarterly, and yearly basis.
• Manage installation staff; assign RFQs and installs; determine labor needs; conduct staff performance reviews.
• Review costs and RFQs with staff before issuing to internal clients.
• Review, develop, and access procedures throughout the department.

Skills

Team leadership

Mentoring & development

Database management

Strategic installation programs

Profitability mindset

Education

Bachelor’s degree in business administration or related field

Master’s degree in business administration or project management

Tools

Project management tools

Database management tools

Job description

The Director, Field Installation Services will support account management efforts regarding installation and field services.

Job Description

• Build a national database (vendor pool) of installers with specific detail of type of service offered by region or area of country.
• Develop qualifications processes including insurance specifications detailing specific services and abilities.
• Responsible for simultaneous national installation of retail graphic projects.
• Oversee and plan installation program with consistency and highest level of quality.
• Manage and report profit/loss per job and per client, monthly, quarterly, and yearly.
• Manage installation staff. Provide daily/weekly assignments of RFQ’s and installs, access workload determination of labor needed on multiple projects. Conduct staff performance reviews.
• Review costs and RFQ’s with staff prior to issuing to internal client.
• Review, develop, and access procedures throughout the department.

Supervisory Responsibilities

• Manages installation staff.

Requirements

Minimum Qualifications of Position

• Bachelor’s degree in business administration, project management, or related field, or equivalent work experience.
• Experience in managing a team, including talent management and team development processes.
• Experience with profit/loss reporting and financial management.
• 5-7 years of project management experience, preferably in retail graphics or a similar industry.

Preferred Qualifications Of Position

• Master’s degree in business administration, project management, or a related field.
• 7-15 years of project management experience in retail graphics or a similar industry.
• PMP (Project Manager Professional) certification or similar.
• Advanced skills in financial and reporting.

Knowledge And Skills

• Demonstrated success in leading large teams and managing complex projects.
• Strong ability to mentor and develop team members.
• Advanced proficiency in database management and project management tools.
• Experience in developing and implementing strategic plans for installation programs.
• Proven track record of creating departmental processes to deliver profitability expectations.

Working Conditions And Physical Requirements

• Occasional walking
• Manual dexterity for repetitive work
• Frequent Sitting for prolonged periods of time

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary Description

USD $107,100 - USD $139,500 /Yr