Experiential Client Services Director | Hybrid NYC

UNAVAILABLE; New York (NY); Hybrid; USD 125,000 - 135,000; Full time

Benefits offered by this job

Salary annualized compensation

Hybrid schedule in NYC — in office Tue

On-site weekend pay

Earned comp days for onsite weekends

15 PTO days

Health Benefits

401k plans

Bonus Eligible

Job summary

Jet Fuel, a fast-growing agency in New York City, seeks a Director, Client Services to lead the execution of client experiential programs and social/content tactics.

You will oversee production, manage client expectations, develop programs, and grow relationships while guiding staff and collaborating with senior leaders.

The role may require working evenings/weekends and travel to meet client needs, with a hybrid NYC schedule and opportunities to lead high-profile campaigns.

Qualifications

• 6-8 years of experience in related field.
• Digitally fluent with an understanding of the fragmented media landscape and how to bring together cohesive programs and drive results for clients.
• Commitment to ensuring creative excellence/output.
• Strong communication skills, particularly with oral presentations.
• Insatiably curious, lifelong learner.
• Authentically passionate about great work, your team and our business.
• Diplomatic, Inspiring and Empathetic leader.
• A good listener, who reads people well and adapts their style and response accordingly.
• Strong project management, counseling, programming, people management and business development skill.
• The role may require work outside of typical business hours, including evenings, weekends, or holidays, to meet deadlines or support critical projects.
• The position might involve on-call responsibilities or rotating shifts to ensure project coverage outside of normal business hours.
• The job will require travel to meet with clients, attend meetings, or support

Responsibilities

• Oversee and lead all facets of production elements and client deliverables, ensuring the end product meets and/or exceeds JFS & client standards
• Ensure management of client expectations
• Develop and manage projects and programs, including strategies, implementation plans, evaluation mechanisms, staffing plans, timelines and budgets
• Act with a high degree of independence; holds responsibility for overall account relationships
• Maintain and grow existing accounts, establishing relationships with key client contacts and ensuring that client/agency relationships exists on multiple levels and grow over time
• Leverage full resources JetFuel, increasing client/agency points of contact
• Provide proactive leadership to accounts, staff and clients
• Direct development of broad range of materials developed by account team, including client memos, press releases, speeches, articles, brochures, presentation and collate
• Plan and manage large-scale events efficiently and effectively
• Develop and guide media relations strategy
• Develop and direct new business program development and presentations working with senior leaders
• Company Credit Card & Expenses: Employees may be issued a company credit card for business- related expenses, and must ensure proper use, retain receipts, and submit weekly expense reports for approval

Skills

Client management

Project management

Business development

Strong communication

Leadership

Job description

Jet Fuel, a fast-growing agency in New York City, seeks a Director, Client Services to lead the execution of client experiential programs and social/content tactics.

You will oversee production, manage client expectations, develop programs, and grow relationships while guiding staff and collaborating with senior leaders.

The role may require working evenings/weekends and travel to meet client needs, with a hybrid NYC schedule and opportunities to lead high-profile campaigns.