Associate Director, Experiential & Client Experience

Interna Furniture Design Ltd.; Los Angeles (CA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

15 PTO Days + Public Holidays

Birthday day off

Team outings

Monthly lunch in office

Office closure during holidays

Job summary

Another A Story is seeking an Associate Director of Experiential + Client Experience in Los Angeles or New York. This hands-on, client-facing role sits at the center of the new business team, shaping briefs, crafting proposals, and leading strategic thinking with the Creative & Production groups.

The ideal candidate combines strategic leadership with hands-on writing and execution, collaborating with US VP Client + Business to drive growth and deliver luxury brand experiences for iconic clients.

Qualifications

• 6+ years of event industry experience in lifestyle, beauty + luxury sector.
• Proven experience leading large-scale experiential productions and multi-market activations.
• Experience managing individual budgets ranging in excess of $2m.
• Agency experience managing multiple clients and projects simultaneously.
• Ability to develop and grow client relations, contributing to year over year growth + KPIs.
• 4+ years’ experience leading and overseeing producers across productions, providing a balance of autonomy and support.
• An executive mindset comfortable working in the trenches while inspiring others.
• Strong written and communication skills.
• Office based role 4 days per week, 1 day work from home (3 days per week in office after probation).

Responsibilities

• Lead, manage and develop the Experiential Coordinator, ensuring strong execution, accountability, and continued growth.
• Lead the development and delivery of design-first experiential and luxury events, aligned with client objectives and agency standards.
• Translate creative ambition and brand strategy into clear executable production frameworks.
• Provide strategic direction and oversight for the creative and production teams translating client brief objectives.
• Champion the agency’s global creative vision while adapting strategies to regional nuance across US.
• Support the strategic growth of the agency’s regional footprint and worldwide reach.
• Foster a collaborative environment by mentoring and nurturing talent across the team.
• Drive a culture of excellence, accountability, and innovation within the experiential and production departments.
• Contribute to new business development through strategic responses to briefs, RFPs, and pitch opportunities.
• Oversee the full RFP lifecycle from initial brief and strategic development through presentation, award, and transition to the production team.
• Provide rigorous and ongoing accountability back to client briefs throughout the RFP process, ensuring teams meet benchmarks.
• Translate client conversations into clear internal briefs for creative and production teams.
• Collaborate with production and creative teams to develop innovative concepts and compelling event narratives, ensuring deliverables are realistic and on budget.
• Coordinate with external strategy or creative partners when needed, while still owning the final output.
• Maintain rigorous financial oversight, developing budgets that ensure profitability and accountability across all pitch proposals.
• Champion the consistent use and optimization of internal project management systems and processes across the team.
• Implement best practices in RFP management, continuously improving processes and outcomes.
• Support and lead client presentations.
• Stay involved at a senior level once the project is awarded, especially during creative and production handover.
• Drafting and issuing of scope of work.
• Follow up with clients after pitches and events to support relationship-building and future opportunities.
• Build and maintain strong relationships with clients, acting as the senior point of contact ensuring clients feel supported, informed and inspired.
• Translate client ambitions into thoughtful experiential strategies that deliver impact and brand resonance.
• Manage client expectations with clarity and professionalism while maintaining high service standards.
• Identify opportunities to expand existing relationships and increase the scope of client engagement.
• Leverage market insight to identify and pursue growth opportunities for the agency.
• Expand the agency’s client portfolio while safeguarding its luxury positioning and creative reputation.
• Maintain awareness of cultural, experiential, and luxury market trends to inform offerings and innovation.

Job description

Another A Story is seeking an Associate Director of Experiential + Client Experience in Los Angeles or New York. This hands-on, client-facing role sits at the center of the new business team, shaping briefs, crafting proposals, and leading strategic thinking with the Creative & Production groups.

The ideal candidate combines strategic leadership with hands-on writing and execution, collaborating with US VP Client + Business to drive growth and deliver luxury brand experiences for iconic clients.