Shared Services Trainer/Lead

Cintas; Lafayette (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Disability, Life and AD&D Insurance

Paid time off & holidays

Career development opportunities

Job summary

Cintas is seeking a Shared Services Trainer/Lead to support internal partners and our external customers through training and process improvements while driving team goals and KPIs. The lead will cover supervision when needed and serve as a subject matter expert in one of our Shared Services areas.

The role emphasizes system-related tasks within Accounts Receivable, Customer Experience, Location Services, New Accounts, and related functions as part of the Shared Services team.

Qualifications

• 1+ years' relevant business experience.
• High School Diploma or GED; Bachelor's degree preferred.
• Experience with heavy inbound and outbound calls.
• 3+ years' B2B account support.
• Proficiency with Microsoft Office (Word, Excel and Outlook).
• Experience proofreading and editing documents.

Responsibilities

• Coverage when the Supervisor is out of the office.
• Quality audit to ensure partners are following procedures and policies.
• Identify partner growth opportunities, internal communication needs, and process improvements.
• Subject matter expert in one of our Shared Services' functional areas (Accounts Receivable, Customer Experience, Location Services, New Accounts, etc.)

Skills

Training

Cross-functional collaboration

Quality auditing

Process improvement

Supervisory support

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Intranet/Internet

Job description

Job Description

Cintas is seeking a Shared Services Trainer/Lead to help support our internal partners and our external customers through various activities. Responsibilities include training new partners for consistency and other trainings, driving team goals and departmental KPIs, as well as supervisor cover and support. This partner is an expert on system related tasks and functions in their functional area of the business.

Requisition Number: 232581

Job Description

Cintas is seeking a Shared Services Trainer/Lead to help support our internal partners and our external customers through various activities. Responsibilities include training new partners for consistency and other trainings, driving team goals and departmental KPIs, as well as supervisor cover and support. This partner is an expert on system related tasks and functions in their functional area of the business.

The lead position will also be responsible for the following areas:

• Coverage when the Supervisor is out of the office
• Quality audit to ensure partners are following procedures and policies
• Identify partner growth opportunities, internal communication needs, and process improvements
• Subject matter expert in one of our Shared Services' functional areas (Accounts Receivable, Customer Experience, Location Services, New Accounts, etc.)

Skills/Qualifications

Required:

• 1+ years' relevant business experience
• High School Diploma/GED, Bachelor's Degree preferred

Preferred

• Experience with heavy inbound and outbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, Our Employee-partners Enjoy

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category

Office Administration

Organization

Operations

Employee Status

Regular

Schedule

Full Time

Shift

1st Shift