Director, Enterprise Customer Success

Balance Staffing Company; Phoenix (AZ); On-site; USD 120,000 - 170,000; Full time

Job summary

Balance Staffing is seeking a Director of Customer Success to lead the performance, growth, and health of our Enterprise and Strategic Accounts. This role will guide Program Managers and On-Site Representatives to ensure a white-glove partnership rooted in Obsessed With Your Success.

We seek a commercially minded, relationship-driven operator who can view accounts 360 degrees, balancing service delivery, client relations, associate experience, financial performance, AR/DSO, safety, and growth to

Qualifications

• Experience leading enterprise or strategic accounts.
• Ability to manage cross-functional teams (CS, PM, on-site).
• Strong data analytics to drive improvements.

Responsibilities

• Lead and develop program managers, on-site representatives, and other customer-facing team members supporting Enterprise and Strategic Accounts.
• Own the overall health and trajectory of Balance’s most important customer relationships.
• Ensure consistent execution of the Balance Standard across clients, facilities, and geographies.
• Develop deep, authentic, multi-threaded client relationships at the operational and executive levels.
• Maintain visibility into client satisfaction, associate experience, operational KPIs, revenue, gross profit, margin, AR/DSO, safety and workers’ compensation performance.
• Identify account risks early and drive cross-functional action before issues escalate.
• Develop and execute account success and growth plans.
• Expand existing customers geographically, operationally, and across additional Balance service lines.

Skills

Enterprise accounts leadership

Account management leadership

Program management

Relationship building

Data analytics

Job description

Balance Staffing is seeking a Director of Customer Success to lead the performance, growth, and health of our Enterprise and Strategic Accounts. This role will guide Program Managers and On-Site Representatives to ensure a white-glove partnership rooted in Obsessed With Your Success.

We seek a commercially minded, relationship-driven operator who can view accounts 360 degrees, balancing service delivery, client relations, associate experience, financial performance, AR/DSO, safety, and growth to