Director, Enterprise CS — Remote Client Growth

Swordhealth; United States; Remote; USD 125,000 - 175,000; Full time

Benefits offered by this job

Unlimited vacation

Comprehensive health insurance

Flexible working hours

401(k)

Equity shares

Job summary

Swordhealth is looking for a Director of Enterprise Customer Success to oversee post-sale outcomes for enterprise clients. This role is key in managing retention and expansion across complex accounts while leading a high-performing team.

The ideal candidate will excel in building executive-level relationships and demonstrating accountability for client advocacy. They will work in a fast-paced, innovation-driven environment with extensive opportunities for career growth.

Qualifications

• Experience managing enterprise-level accounts.
• Proven track record in client retention and expansion.
• Strong commercial acumen and analytical skills.

Responsibilities

• Own retention and expansion outcomes.
• Lead a team of Enterprise CSMs.
• Build executive-level relationships.

Skills

AI fluency

Strong leadership

Analytical thinking

Critical thinking

Job description

Swordhealth is looking for a Director of Enterprise Customer Success to oversee post-sale outcomes for enterprise clients. This role is key in managing retention and expansion across complex accounts while leading a high-performing team.

The ideal candidate will excel in building executive-level relationships and demonstrating accountability for client advocacy. They will work in a fast-paced, innovation-driven environment with extensive opportunities for career growth.