Director, Enterprise CS & Growth — Hybrid

We Love AI Jobs; San Francisco (CA); Hybrid; USD 210,000 - 240,000; Full time

Job summary

Sigma Computing in San Francisco is seeking an AVP, Commercial and Scale Customer Success to lead enterprise CSM strategy and a growing team. You will own retention, expansion, and customer outcomes, coordinating across Sales, Product, Engineering and Support to drive value.

This role requires 10+ years in customer success or related fields, a CS/technical background, and the ability to travel up to 50% in a hybrid office/remote environment.

Qualifications

• Minimum of 10 years experience in Customer Success or related field.
• Proven experience leading high-performance teams in a high-growth B2B SaaS environment.
• Experience with production business intelligence solutions.
• Excellent business acumen, strategic mindset and problem solving skills.
• Ability to work hybrid in office/WFH and travel up to 50%.

Responsibilities

• Develop and execute vision and strategy for enterprise customer growth and retention.
• Mentor and cultivate a high performing team, leading from the front.
• Drive customer outcomes through product adoption and lifecycle health management.
• Maintain insight into and improve customer health across onboarding, time to value, and growth.
• Collaborate with Sales, Product, Engineering, and Support to close the feedback loop.

Skills

Customer success leadership

Enterprise B2B SaaS

Business intelligence solutions

Customer retention and expansion

Program management

Change management

Customer health metrics

Cross-functional collaboration

Education

Bachelor’s degree in computer science or related field

MBA preferred

Job description

Sigma Computing in San Francisco is seeking an AVP, Commercial and Scale Customer Success to lead enterprise CSM strategy and a growing team. You will own retention, expansion, and customer outcomes, coordinating across Sales, Product, Engineering and Support to drive value.

This role requires 10+ years in customer success or related fields, a CS/technical background, and the ability to travel up to 50% in a hybrid office/remote environment.