Director, Enterprise Crisis Management

Valley National Bank; Morristown (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Valley National Bank in Morristown, NJ seeks an experienced professional to lead the enterprise crisis-management process during significant events. You will assess severity, activate the response, convene the structure, assign roles, track impacts and decisions, and provide ongoing reassessment.

You will develop and maintain the crisis-management framework, including activation criteria, escalation paths, playbooks, notification protocols, and integration with incident-response and continuity

Responsibilities

• Lead the enterprise crisis-management process during significant events. Assess severity and activation, convene the appropriate response structure, establish roles and cadence, track impacts, dependencies, decisions and actions, and continually reassess the event.
• Develop and maintain the enterprise crisis-management framework, including activation criteria, escalation paths, decision rights, team structure, playbooks, notification protocols and the connection to functional incident-response processes.
• Build a decision-ready operating picture for executive management. Distinguish confirmed facts from assumptions, synthesize business and customer impacts with technical and control information, identify risks and decisions required, and deliver concise briefings and updates.
• Design and facilitate realistic enterprise exercises; lead after-action reviews and ensure lessons from incidents and exercises become assigned, measurable improvements to preparedness and response.
• Partner across business lines, Technology, Cyber, Operations, Risk, Compliance, Legal, Communications and critical third parties to integrate crisis management with continuity plans, recovery capabilities, regulatory obligations and known resilience gaps.

Job description

Responsibilities include but are not limited to:

• Lead the enterprise crisis-management process during significant events. Assess severity and activation, convene the appropriate response structure, establish roles and cadence, track impacts, dependencies, decisions and actions, and continually reassess the event.
• Develop and maintain the enterprise crisis-management framework, including activation criteria, escalation paths, decision rights, team structure, playbooks, notification protocols and the connection to functional incident-response processes.
• Build a decision-ready operating picture for executive management. Distinguish confirmed facts from assumptions, synthesize business and customer impacts with technical and control information, identify risks and decisions required, and deliver concise briefings and updates.
• Design and facilitate realistic enterprise exercises; lead after-action reviews and ensure lessons from incidents and exercises become assigned, measurable improvements to preparedness and response.
• Partner across business lines, Technology, Cyber, Operations, Risk, Compliance, Legal, Communications and critical third parties to integrate crisis management with continuity plans, recovery capabilities, regulatory obligations and known resilience gaps.