Director, Enterprise Change & Communications (GSINC)

Johnson & Johnson Co.; New Brunswick (NJ); On-site; USD 150,000 - 259,000; Full time

Job summary

Johnson & Johnson is seeking a Director of GSINC Change Management & Communications to lead enterprise change, communications, and adoption for a multi-year AI-enabled contracting transformation. The role reports through the GSINC Transformation Office and coordinates readiness, messaging, learning, activation, and sustainment across business groups, regions, and external partners.

You will build the change operating model, enable sponsors, drive audience-specific communications, and ensure

Qualifications

• Bachelor's degree or equivalent in organizational development, communications, business, change management, learning, or related field.
• At least 10 years of enterprise change management, strategic communications, organizational transformation, learning, stakeholder engagement, adoption, business readiness, or related roles.
• Proven experience leading change and communications for complex, global, multi-year business and technology transformations.
• Strong knowledge of stakeholder analysis, change-impact assessment, sponsor activation, communications strategy, learning, readiness, adoption measurement, reinforcement, and sustainment.

Responsibilities

• Own the integrated GSINC change, communications, learning, readiness, and adoption strategy across the enterprise and implementation waves.
• Establish the change operating model, standards, decision rights, approval paths, planning cadence, quality controls, and evidence required for readiness and go-live decisions.
• Lead stakeholder segmentation, persona and journey analysis, change-impact assessments, organizational readiness, and cumulative-impact views across policy, process, template, technology, data, and governance changes.
• Equip EC sponsors, SteerCo, and business leaders with clear actions, messages, decision materials, talking points, and engagement moments.
• Own message architecture, audience strategy, channels, communications calendar, approval workflow, campaigns, events, digital resources, and feedback loops.
• Define adoption and experience measures, use feedback and evidence to identify barriers, and drive targeted interventions that improve readiness and sustained use.
• Partner with PMO, workstreams, technology, business activation, and Value Realization to integrate change milestones, evidence, and interventions into roadmap and deployment gates.

Skills

Change management

Strategic communications

Stakeholder engagement

Leadership

Global matrix leadership

Learning & adoption

Governance & planning

Executive influencing

Travel flexibility

Education

Bachelor's degree or equivalent in organizational development, communications, business, change management, learning, or related field

Master's degree or advanced education in organizational development, business administration, communications, change leadership, learning, strategy, or related field

Job description

Johnson & Johnson is seeking a Director of GSINC Change Management & Communications to lead enterprise change, communications, and adoption for a multi-year AI-enabled contracting transformation. The role reports through the GSINC Transformation Office and coordinates readiness, messaging, learning, activation, and sustainment across business groups, regions, and external partners.

You will build the change operating model, enable sponsors, drive audience-specific communications, and ensure