Director, Direct Sales & Team Growth

Farmers Group Inc.; Kansas City (KS); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus Opportunity

401(k)

Medical

Vision

Health Savings and Flexible Spending

Job summary

Farmers, a longstanding employer, seeks a leader to manage multiple direct sales teams selling multi-line insurance products primarily via inbound calls. This role balances tactical execution with strategic direction, aligning frontline operations with company goals.

The ideal candidate brings seven years in sales/call centers, two years of people leadership, and a license; the position offers in-office/hybrid work with collaboration in a growth-focused environment.

Qualifications

• Seven years of sales and call center experience, preferably direct sales.
• Two years of people leadership experience.
• High School Diploma; Property & Casualty license required on hire.
• Strong judgment, interpersonal skills, and problem-solving ability.

Responsibilities

• Focus on sales production and rep efficiency.
• Communicate and execute sales strategies and customer experience goals.
• Meet production targets for reps and supervisors.
• Coach supervisors to improve leadership and engagement.
• Participate in workforce planning and succession planning.
• Analyze performance data to identify trends and risks.
• Lead cross-functional projects to improve sales processes and customer satisfaction.
• Resolve escalated customer issues promptly.

Skills

Sales & call center experience

People leadership

Judgment

Education

High School Diploma

Property & Casualty license

Job description

Farmers, a longstanding employer, seeks a leader to manage multiple direct sales teams selling multi-line insurance products primarily via inbound calls. This role balances tactical execution with strategic direction, aligning frontline operations with company goals.

The ideal candidate brings seven years in sales/call centers, two years of people leadership, and a license; the position offers in-office/hybrid work with collaboration in a growth-focused environment.