Director, Digital Supply Chain Tech

McDonalds Corporate Sandbox; Kirkland (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading global foodservice retailer in North Carolina is seeking a Manager of E-Care & Customer Satisfaction to lead their customer service team and enhance operational strategies across various digital platforms. The ideal candidate will have extensive experience in IT and customer service management, with a robust knowledge of ServiceNow. This role focuses on leading a team to optimize customer engagement strategies and improve overall satisfaction through innovative solutions. Join a dynamic team to make a meaningful impact on a global scale.

Qualifications

• 8+ years’ experience in IT infrastructure and application configuration.
• 3+ years Information Technology team leadership experience.
• Experience leading global projects and teams.

Responsibilities

• Provide leadership and oversight for IT architecture and services.
• Develop communications technology roadmaps and functionality.
• Recruits, trains and develops superior staff.

Skills

Leadership

Communication

Negotiation

Cultural adaptability

ServiceNow expertise

Education

4 year University degree in Computer Science

Postgraduate in business administration or MBA equivalent

Tools

ServiceNow

ITIL

Job description

A leading global foodservice retailer in North Carolina is seeking a Manager of E-Care & Customer Satisfaction to lead their customer service team and enhance operational strategies across various digital platforms. The ideal candidate will have extensive experience in IT and customer service management, with a robust knowledge of ServiceNow. This role focuses on leading a team to optimize customer engagement strategies and improve overall satisfaction through innovative solutions. Join a dynamic team to make a meaningful impact on a global scale.