Global VP, Customer Digital Experience & Journeys

SMART IT People; Raleigh (NC); On-site; USD 150,000 - 200,000; Full time

Job summary

SMART IT People seeks a Vice President, Customer Digital Experience in Raleigh, NC. This executive role is responsible for leading a consistent digital customer experience across the global company, focusing on customer insights and digital transformation. The ideal candidate will have over 15 years of relevant experience, a Bachelor’s degree in Marketing or a related field, and an MBA is preferred. Responsibilities include defining customer journey strategies, providing strategic leadership in digital ecosystems, and ensuring regulatory compliance.

Qualifications

• 15+ years of experience in customer digital experience, digital transformation, or product leadership.
• Strong background in consumer, retail, or FMCG environments.
• Experience translating consumer-grade practices into regulated industries.

Responsibilities

• Define and deliver a globally consistent, journey-led digital experience.
• Own end-to-end customer journey strategy and performance.
• Provide strategic leadership across customer-facing digital ecosystem.
• Define and own the global CDX measurement framework.

Skills

Customer digital experience

Digital transformation

Marketing

Customer journey design

Leadership

Education

Bachelor of Arts (B.A.) in Marketing or similar

MBA

Job description

SMART IT People seeks a Vice President, Customer Digital Experience in Raleigh, NC. This executive role is responsible for leading a consistent digital customer experience across the global company, focusing on customer insights and digital transformation. The ideal candidate will have over 15 years of relevant experience, a Bachelor’s degree in Marketing or a related field, and an MBA is preferred. Responsibilities include defining customer journey strategies, providing strategic leadership in digital ecosystems, and ensuring regulatory compliance.