Director, Digital Platform & AI-Driven Customer Experience

Floor & Decor; Atlanta (GA); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision insurance

Paid time off

Job summary

Floor & Decor Holdings Inc. is seeking a senior technology leader to shape the platforms, teams, and delivery strategy behind the company’s digital-experience transformation in retail.

You’ll oversee large-scale delivery across modern commerce, mobile, loyalty, and enterprise integrations, driving cloud modernization, AI-enabled engineering practices, and strong operational excellence with a focus on delivering growth initiatives.

Qualifications

• Experience leading managers and multi-team technology organizations in complex enterprise environments.
• Proven ability to scale organizations from small teams to multi-team portfolios.
• Strong communication and stakeholder management skills, including executive leadership.
• Experience modernizing engineering organizations through cloud adoption, automation, DevOps, or platform transformation.
• Experience in retail, commerce, loyalty, or other high-volume customer environments is valued.

Responsibilities

• Own and drive a multi-year technology roadmap across a portfolio of enterprise applications, platforms, and integrations.
• Lead multiple teams responsible for design, development, integration, and support of enterprise systems.
• Build and evolve organizational structures to support delivery needs and leadership development.
• Drive standardization of reusable services, shared platforms, and integration layers.
• Ensure high availability, performance, and reliability across owned systems.

Skills

Multi-team leadership

Enterprise system delivery

Cloud platforms

AI-enabled tooling

Executive communication

Education

Bachelor’s degree in Computer Science or related field

Job description

Floor & Decor Holdings Inc. is seeking a senior technology leader to shape the platforms, teams, and delivery strategy behind the company’s digital-experience transformation in retail.

You’ll oversee large-scale delivery across modern commerce, mobile, loyalty, and enterprise integrations, driving cloud modernization, AI-enabled engineering practices, and strong operational excellence with a focus on delivering growth initiatives.