Director of Product & CX — AI-Powered Experience Leader

The Home Depot, Inc.; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

Home Depot is seeking a Director of Product & CX to lead a team of product managers and senior leaders responsible for a digital roadmap across the B2C Home Services experience and supporting platforms.

You will drive product strategy, operating models, and ROI-focused roadmaps, leveraging AI, image processing, NLP, and 3D spatial tools to deliver scalable customer and associate experiences.

Qualifications

• 8+ years of progressive leadership experience in Product Management, Product Design, or Digital Operations.
• Experience leading a team of Product Managers delivering software roadmaps and driving business value.
• 2+ years of practical experience with Multimodal AI, Image Processing, NLP, or Agentic Workflows.

Responsibilities

• Define and deliver multi-year product roadmaps transforming customer experience and ROI.
• Build and elevate high-performing product teams while embedding AI-first practices.
• Collaborate with Engineering, Data Science, UX, and business partners to align priorities and deliver innovative solutions.

Skills

Product management

AI

Leadership

Cross-functional teams

Education

Bachelor's degree in CS/Eng/DS/Business

MBA (preferred)

Tools

NLP

Image Processing

3D Visualization

Job description

Home Depot is seeking a Director of Product & CX to lead a team of product managers and senior leaders responsible for a digital roadmap across the B2C Home Services experience and supporting platforms.

You will drive product strategy, operating models, and ROI-focused roadmaps, leveraging AI, image processing, NLP, and 3D spatial tools to deliver scalable customer and associate experiences.