Director of AI-Driven Digital Experience

Prologis; Denver (CO); On-site; USD 149,000 - 205,000; Full time

Benefits offered by this job

Healthcare, dental, vision insurance

401(k) company match

Generous PTO and holidays

Career development opportunities

Job summary

Prologis is seeking a Director of Digital Customer Experience Technologies to shape the global digital customer journey. You will lead AI-first transformations across web, CMS, search, analytics, and personalization, aligning with enterprise AI strategy and governance.

The role collaborates across Marketing, Technology and Data teams to deliver scalable, AI-powered capabilities that improve customer engagement and operational efficiency.

Qualifications

• 10+ years of digital customer experience, digital product management, marketing tech, or AI-enabled products.
• Proven leadership of enterprise digital platforms and roadmaps with measurable outcomes.
• Experience using AI to transform digital products and customer journeys into production.
• Strong knowledge of generative AI, LLMs, and responsible AI practices.

Responsibilities

• Define and lead the global Digital Customer Experience strategy, roadmap and priorities with AI and data embedded as design principles.
• Reimagine customer journeys, marketing operations, content workflows, search, analytics and personalization with an AI-first lens.
• Drive adoption of AI-enabled capabilities, measure value and govern risk across platforms.
• Partner with Enterprise AI, IT and Security to ensure scalable, secure solutions and governance.

Skills

Digital CX strategy

AI-enabled products

Enterprise AI

Leadership

CMS/DXP

Marketing technology

Product leadership

Tools

CMS/DXP platforms

Marketing automation

Analytics tools

Job description

Prologis is seeking a Director of Digital Customer Experience Technologies to shape the global digital customer journey. You will lead AI-first transformations across web, CMS, search, analytics, and personalization, aligning with enterprise AI strategy and governance.

The role collaborates across Marketing, Technology and Data teams to deliver scalable, AI-powered capabilities that improve customer engagement and operational efficiency.