Director, Digital Partner Experience & Programs | Remote, USA

Ladders; United States; Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Employee Resource Groups

Work/life balance

Professional training resources

Creative problem-solving on complex项目

Job summary

Ladders is seeking a Director-level leader to own the strategy and execution of a digital partner experience and programs. The role drives onboarding, engagement, and performance visibility across the partner ecosystem, influencing product, operations, and stakeholders to translate feedback into prioritized enhancements.

The position emphasizes data-informed improvements, scalable growth in a technology environment, and collaboration with cross-functional teams to lift portal capabilities and

Qualifications

• Bachelor's degree required.
• 8+ years in partner programs, channel operations, or related fields.
• 3+ years leading complex, cross-functional programs at the director level.
• Experience with partner portals or B2B platforms.
• Strong analytical skills with KPI definition and data interpretation.
• Exceptional stakeholder management and communication skills.
• Cybersecurity or technology solutions experience preferred.

Responsibilities

• Own the strategy and performance of the partner portal experience.
• Drive partner onboarding and ongoing engagement with portal capabilities.
• Manage the end-to-end partner journey from onboarding to performance visibility.
• Gather requirements and prioritize enhancements based on feedback and business value.
• Partner with cross-functional teams to deliver platform improvements.
• Establish standards for content quality and lifecycle management.
• Identify opportunities to leverage automation and data for improved experiences.

Education

Bachelor's degree

Job description

For our client, we are seeking a Director, Digital Partner Experience & Programs to join the team of a leader in the Information Technology space.

This role will own the strategy and execution of a digital partner experience program that supports onboarding, engagement, and performance visibility across the partner ecosystem. The ideal candidate will bring strong program leadership, analytical rigor, and cross-functional influence to improve portal capabilities, streamline partner journeys, and drive measurable adoption. This position will work closely with product, operations, and stakeholder teams to translate feedback into prioritized enhancements and operational standards. The focus is on creating a more effective, data-informed partner experience that supports scalable growth in a technology environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,000 – $180,000 annually

Responsibilities

• Own the strategy and performance of the partner portal experience
• Drive partner onboarding and ongoing engagement with portal capabilities
• Manage the end-to-end partner journey from onboarding to performance visibility
• Gather requirements and prioritize enhancements based on feedback and business value
• Partner with cross-functional teams to deliver platform improvements
• Establish standards for content quality and lifecycle management
• Identify opportunities to leverage automation and data for improved experiences

Qualifications

• Bachelor's degree required
• 8+ years in partner programs, channel operations, or related fields
• 3+ years leading complex, cross-functional programs at the director level
• Experience with partner portals or B2B platforms
• Strong analytical skills with KPI definition and data interpretation
• Exceptional stakeholder management and communication skills
• Cybersecurity or technology solutions experience preferred

Benefits

• Commitment to inclusivity through Employee Resource Groups
• Work/life balance
• Access to professional training resources
• Opportunities for creative problem-solving on complex projects
• Volunteer opportunities through a community giving program
• Technology support for remote work

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.