Director, Digital Operations & Enablement (Remote 3x/wk)

The Leading Hotels of the World, Ltd; New York (NY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

PTO 27 days + holidays

Medical coverage

HSA with company contribution

401(k) company match

Home office setup credit

Travel credit for employees

Financial advisory access

Job summary

The Leading Hotels of the World, Ltd seeks a Director of Digital Operations to lead the operational functions enabling digital capabilities for member hotels and internal teams. This role oversees hotel implementation, advanced digital support, and digital marketing operations within a newly created Digital organization.

Based in New York City with a hybrid work model (remote 3 days/week, in-office 2 days/week), the Director will establish operating practices, service models, and

Qualifications

• 8+ years of experience across digital platform implementation, enterprise SaaS platforms, or related fields.
• Strong ability to translate complex business needs into functional requirements and workflows.
• Experience coordinating with vendors, partners, and cross-functional teams to deliver solutions.

Responsibilities

• Lead Digital Operations across hotel implementation, integration, and advanced digital support.
• Oversee hotel onboarding, transition to ongoing operations, and issue escalation with Global Servicing.
• Manage Digital Marketing Operations, enablement, and marketing tech adoption with cross‑functional teams.
• Drive continuous improvement of processes, tools, and service practices within the Digital Operations model.
• Partner with multiple teams to ensure requirements are considered during delivery and production handoffs.
• Lead and develop a multi-disciplinary Digital Operations team and set clear direction and expectations.

Skills

Digital operations

Cross-functional leadership

Vendor management

Stakeholder communication

Process improvement

Tools

Salesforce

CRM systems

Job description

The Leading Hotels of the World, Ltd seeks a Director of Digital Operations to lead the operational functions enabling digital capabilities for member hotels and internal teams. This role oversees hotel implementation, advanced digital support, and digital marketing operations within a newly created Digital organization.

Based in New York City with a hybrid work model (remote 3 days/week, in-office 2 days/week), the Director will establish operating practices, service models, and