Director, Digital Growth & Customer Platforms

Oldcastle APG; Atlanta (GA); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental and disability cover

Retirement savings program

Health and wellness programs

Inclusive culture and internal growth

Job summary

CRH Americas Building Products is seeking a Sr. Director of Customer and Digital Platforms to accelerate growth through digital capabilities and customer-focused innovation.

This role oversees digital growth strategies, platforms, and cross-functional partnerships to improve revenue, efficiency, and satisfaction. The ideal candidate has strong analytics, an enterprise mindset, and the ability to align technology, people, and processes to achieve measurable outcomes.

Qualifications

• Bachelor's degree in Business, Information Technology, Operations, Marketing or related field; MBA preferred.
• 10+ years of progressive leadership experience in digital operations, B2B commerce.
• Proven track record driving measurable business growth through digital strategies and operational excellence.
• Strong experience leading cross-functional teams and enterprise-wide initiatives.
• Deep understanding of digital platforms, operational processes, analytics, and automation technologies.
• Experience managing budgets, operational performance metrics, and strategic planning initiatives.
• Strong business acumen with ability to balance strategic vision and execution.
• Exceptional communication, leadership, and stakeholder management skills.
• Experience in manufacturing, distribution, B2B, or complex enterprise environments preferred.
• Experience with ERP, CRM, analytics, and digital commerce platforms such as SAP, Salesforce, Snowflake, AWS, or similar technologies.
• Knowledge of AI-enabled business solutions, automation tools, and self-service operational models.
• Experience leading large-scale operational modernization or digital programs.
• Experience in leading a team that operates SAFe.

Responsibilities

• Execute enterprise digital growth strategies that drive revenue, customer acquisition, retention, and market expansion.
• Identify and implement opportunities to optimize digital channels, customer journeys, and operational processes through technology and data-driven insights.
• Partner with Sales, Marketing, Customer Experience, IT, and Operations to align growth initiatives with business objectives.
• Drive innovation initiatives leveraging AI, automation, analytics, and modern digital technologies to improve customer engagement and operational performance.
• Lead operational strategy across digital platforms, a large website ecosystem, customer operations, and supporting functions.
• Ensure scalability, process standardization, and continuous improvement across operations.
• Collaborate with business leaders to prioritize initiatives that improve customer outcomes, productivity, and profitability.
• Serve as a trusted business partner to executive leadership and department leaders; build alignment with strategic priorities.
• Lead cross-functional programs and enterprise initiatives supporting transformation and growth.
• Manage budgets, resource planning, and performance metrics related to digital programs.
• Drive accountability for KPIs, service levels, customer satisfaction, and business targets.
• Foster mentorship, growth, and succession planning for team members.

Skills

Digital Leadership

Strategic Growth

Cross-functional Teams

Analytics

SAFe

B2B Digital

Executive Communication

Education

Bachelor's degree in Business/IT/Operations/Marketing

MBA preferred

Tools

SAP

Salesforce

Snowflake

AWS

ERP systems

CRM analytics

Job description

CRH Americas Building Products is seeking a Sr. Director of Customer and Digital Platforms to accelerate growth through digital capabilities and customer-focused innovation.

This role oversees digital growth strategies, platforms, and cross-functional partnerships to improve revenue, efficiency, and satisfaction. The ideal candidate has strong analytics, an enterprise mindset, and the ability to align technology, people, and processes to achieve measurable outcomes.