Product Manager - Digital Customer Experience

at OLDCASTLE APG, INC. in; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental & disability benefits

Retirement savings plan

Health & wellness programs

Inclusive culture

Job summary

CRH Americas Building Products seeks a Product Manager, Digital Customer Experience, to drive digital initiatives across our sites from discovery through delivery. You will partner with brand, digital solutions, product, design, sales, and operations to own the digital product vision and backlog.

Hybrid role based at our Atlanta, GA corporate office. The ideal candidate has 3+ years in digital product management, strong communication, and a solid grasp of agile methods and analytics tools.

Qualifications

• 3+ years' experience in product management or digital product roles.
• Excellent communication and stakeholder management skills.
• Experience with agile methods and analytics platforms is beneficial.
• Ability to multi-task and manage multiple projects.

Responsibilities

• Own the digital product vision and backlog, and prioritize roadmap.
• Collaborate with brand, digital solutions, design, sales, and operations.
• Translate customer needs into user stories and acceptance criteria.
• Drive delivery of digital product enhancements with agile methods.
• Own backlog management and delivery roadmap.

Skills

Agile project management

Stakeholder communication

User experience awareness

Analytical thinking

Digital product mindset

Education

Bachelor's degree in business, marketing, or related field

Tools

Analytics platforms

Digital marketing tools

Backlog management tools

Job description

Product Manager - Digital Customer Experience (Construction)

Job ID: 527475

CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

Oldcastle is looking for a Product Manager, Digital Customer Experience, to drive digital initiatives to our business websites from discovery and design through development and delivery. The Product Manager, Digital Customer Experience will serve as the liaison across brand, digital solutions, product, creative, sales, and operational teams to own the digital product vision, populate and prioritize the backlog, establish and navigate the digital product roadmap, and facilitate delivery of digital product enhancements.

Job Location

This role is hybrid and located out of our corporate office in Atlanta, GA.

Job Responsibilities

• Product/Project Management - employ agile project management and continuous improvement methodologies to streamline the product development cycle
• Customer Obsession - represent the voice of customer to ensure digital investments are aligned with customer needs, create customer value, and simplify the path to purchase
• Experience Design - demonstrate familiarity with user experience principles, inspire creative concept development in alignment with underlying business objectives
• User Stories - define business, technical, functional requirements via actionable user stories and acceptance criteria for development
• Backlog Management - own enhancement intake process and respective delivery roadmap to bring those features to life
• Stakeholder Collaboration - partner with business stakeholder, product management, design services, digital solutions, and technical development teams to prioritize tasks, delegate resources, and drive incremental change

Job Requirements

• A degree in a business-related field such as communications, web design, or marketing is preferred
• 3+ years' experience
• Excellent communication, strong attention to detail, problem-solving abilities, stakeholder management, and project management skills are essential
• Experience with digital product management, project management, agile methods, analytics platforms, and digital marketing is beneficial. Ability to multi-task, prioritize, and manage multiple projects

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH Americas Building Products (ABP), a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.