Head of Digital Customer Experience & Unified Platforms

CMC; Irving (TX); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Day 1 Benefits Coverage with low cost

Day 1 Paid-time Off and Vacation

4.5% Company Match 401(k) Plan

$500 Annual Company-paid Lifestyle<br>

Job summary

CMC seeks a Sr. Manager, Digital Customer Experience to define and execute our digital customer strategy across myCMC and future platforms. You will own the customer-facing tech, portals, eCommerce, and data integration, partnering with Sales, IT, Marketing, Finance and units to drive growth and customer value.

You’ll lead the digital platform roadmap, data governance, AI initiatives, and supplier management while ensuring scalable, secure architectures and measurable business impact.

Qualifications

• 10+ years leading digital customer experience, eCommerce, CRM, or digital transformation initiatives.
• Deep understanding of customer experience, engagement, sales processes, and performance drivers.
• Strong expertise in Salesforce Commerce Cloud and ERP integration.

Responsibilities

• Define and champion the enterprise vision, strategy, and roadmap for the myCMC digital customer ecosystem.
• Lead evolution toward self-service, connected experiences, and AI-enabled engagement.
• Establish governance, standards, and success measures for digital initiatives across platforms.
• Oversee vendor partners and external development resources to deliver value.
• Sponsor AI initiatives to improve service, responsiveness, and personalization.
• Build and lead the Digital Customer Experience organization and talent.

Skills

Digital leadership

Salesforce Commerce Cloud

CRM ecosystems

Roadmap governance

Vendor management

Stakeholder management

Analytics and AI

Cross-functional leadership

B2B manufacturing domain

Education

Bachelor’s degree in business, Information Systems, Marketing, Engineering, or related field

Job description

CMC seeks a Sr. Manager, Digital Customer Experience to define and execute our digital customer strategy across myCMC and future platforms. You will own the customer-facing tech, portals, eCommerce, and data integration, partnering with Sales, IT, Marketing, Finance and units to drive growth and customer value.

You’ll lead the digital platform roadmap, data governance, AI initiatives, and supplier management while ensuring scalable, secure architectures and measurable business impact.