Sr. Director, Customer and Digital Platforms

Oldcastle APG; Atlanta (GA); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental and disability cover

Retirement savings program

Health and wellness programs

Inclusive culture and internal growth

Job summary

CRH Americas Building Products is seeking a Sr. Director of Customer and Digital Platforms to accelerate growth through digital capabilities and customer-focused innovation.

This role oversees digital growth strategies, platforms, and cross-functional partnerships to improve revenue, efficiency, and satisfaction. The ideal candidate has strong analytics, an enterprise mindset, and the ability to align technology, people, and processes to achieve measurable outcomes.

Qualifications

• Bachelor's degree in Business, Information Technology, Operations, Marketing or related field; MBA preferred.
• 10+ years of progressive leadership experience in digital operations, B2B commerce.
• Proven track record driving measurable business growth through digital strategies and operational excellence.
• Strong experience leading cross-functional teams and enterprise-wide initiatives.
• Deep understanding of digital platforms, operational processes, analytics, and automation technologies.
• Experience managing budgets, operational performance metrics, and strategic planning initiatives.
• Strong business acumen with ability to balance strategic vision and execution.
• Exceptional communication, leadership, and stakeholder management skills.
• Experience in manufacturing, distribution, B2B, or complex enterprise environments preferred.
• Experience with ERP, CRM, analytics, and digital commerce platforms such as SAP, Salesforce, Snowflake, AWS, or similar technologies.
• Knowledge of AI-enabled business solutions, automation tools, and self-service operational models.
• Experience leading large-scale operational modernization or digital programs.
• Experience in leading a team that operates SAFe.

Responsibilities

• Execute enterprise digital growth strategies that drive revenue, customer acquisition, retention, and market expansion.
• Identify and implement opportunities to optimize digital channels, customer journeys, and operational processes through technology and data-driven insights.
• Partner with Sales, Marketing, Customer Experience, IT, and Operations to align growth initiatives with business objectives.
• Drive innovation initiatives leveraging AI, automation, analytics, and modern digital technologies to improve customer engagement and operational performance.
• Lead operational strategy across digital platforms, a large website ecosystem, customer operations, and supporting functions.
• Ensure scalability, process standardization, and continuous improvement across operations.
• Collaborate with business leaders to prioritize initiatives that improve customer outcomes, productivity, and profitability.
• Serve as a trusted business partner to executive leadership and department leaders; build alignment with strategic priorities.
• Lead cross-functional programs and enterprise initiatives supporting transformation and growth.
• Manage budgets, resource planning, and performance metrics related to digital programs.
• Drive accountability for KPIs, service levels, customer satisfaction, and business targets.
• Foster mentorship, growth, and succession planning for team members.

Skills

Digital Leadership

Strategic Growth

Cross-functional Teams

Analytics

SAFe

B2B Digital

Executive Communication

Education

Bachelor's degree in Business/IT/Operations/Marketing

MBA preferred

Tools

SAP

Salesforce

Snowflake

AWS

ERP systems

CRM analytics

Job description

Job ID: 524074

CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard hardscape, Echelon Masonry, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, and Techniseal sands and sealant technologies.

Job Summary

The Sr. Director of Customer and Digital Platforms is a strategic executive leader responsible for accelerating business growth through digital capabilities, operational excellence, customer-focused innovation, and cross-functional business partnerships. This leader will oversee digital growth strategies, operational performance, digital platforms, customer engagement initiatives, and the execution of scalable processes that improve revenue, efficiency, and customer satisfaction.

The ideal candidate is a collaborative, results-driven leader with deep experience leading a strong digital team with an enterprise mindset, strong analytics, and organizational development. This role requires strong commercial acumen, operational discipline, and the ability to align technology, people, and processes to achieve measurable business outcomes.

Job Location

This is a hybrid position located at our Atlanta, GA corporate office.

Job Responsibilities

Digital Growth Strategy

• Execute enterprise digital growth strategies that drive revenue, customer acquisition, retention, and market expansion.
• Identify and implement opportunities to optimize digital channels, customer journeys, and operational processes through technology and data-driven insights.
• Partner with Sales, Marketing, Customer Experience, IT, and Operations teams to align growth initiatives with overall business objectives.
• Drive innovation initiatives leveraging AI, automation, analytics, and modern digital technologies to improve customer engagement and operational performance.

Operational Leadership

• Lead operational strategy and execution across digital platforms, a large website ecosystem, customer operations, and supporting business functions.
• Ensure operational scalability, process standardization, and continuous improvement initiatives are implemented effectively.
• Collaborate with business leaders to prioritize initiatives that improve customer outcomes, productivity, and profitability.

Business Partnership & Cross-Functional Collaboration

• Serve as a trusted business partner to executive leadership and department leaders across the organization.
• Build strong collaborative relationships that align operational execution with strategic business priorities.
• Lead cross-functional programs and enterprise initiatives that support organizational transformation and growth objectives.
• Facilitate alignment between technology capabilities and business requirements to ensure successful execution and adoption.

Financial & Performance Management

• Manage operational budgets, resource planning, and financial performance related to digital growth initiatives and operational programs.
• Drive accountability for operational KPIs, service levels, customer satisfaction metrics, and business performance targets.
• Identify opportunities to optimize costs while improving operational effectiveness and customer experience.

Leadership & Team Development

• Build, mentor, and lead high-performing teams focused on collaboration, accountability, innovation, and customer success.
• Develop organizational capabilities in digital operations, analytics, process improvement, and business transformation.
• Foster a culture of continuous learning, agility, and operational excellence.
• Create clear development plans, succession strategies, and leadership growth opportunities for team members.

Job Requirements

• Bachelor's degree in Business, Information Technology, Operations, Marketing, or related field; MBA preferred.
• 10+ years of progressive leadership experience in digital operations, B2B Commerce.
• Proven track record of driving measurable business growth through digital strategies and operational excellence.
• Strong experience leading cross-functional teams and enterprise-wide initiatives.
• Deep understanding of digital platforms, operational processes, customer experience, analytics, and automation technologies.
• Experience managing budgets, operational performance metrics, and strategic planning initiatives.
• Strong business acumen with the ability to balance strategic vision and operational execution.
• Exceptional communication, leadership, and stakeholder management skills.
• Experience in manufacturing, distribution, B2B, or complex enterprise environments preferred.
• Experience with ERP, CRM, analytics, and digital commerce platforms such as SAP, Salesforce, Snowflake, AWS, or similar technologies.
• Knowledge of AI-enabled business solutions, automation tools, and self-service operational models.
• Experience leading large-scale operational modernization or digital programs.
• Experience in leading a team that operates the Scaled Agile Framework (SAFe)

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH Americas Building Products (ABP), a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.