Director, Digital Commerce & Growth

Flywheel; Baltimore (MD); On-site; USD 160,000 - 190,000; Full time

Job summary

Flywheel seeks a senior Commerce leader to join the Directors team, focused on team development, client retention and growth, and expanding Flywheel’s Digital Commerce footprint across media and retail.

Candidates bring 8+ years of eCommerce experience, executive engagement skills, and a track record of growing revenue with high‑level clients; a strong management mindset and passion for client outcomes are essential.

Qualifications

• 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries.
• Expert in the fundamentals of Commerce (search, display, video, content, promotion).
• Proven track record prioritizing in a fast-paced environment with competing internal and external priorities.

Responsibilities

• Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback
• Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues
• Identify opportunities to grow revenue with existing clients, that are consistent with client growth objectives and in their best interests
• Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way
• Act as a brand ambassador for Flywheel both internally by sharing market insight, trainings, etc. and externally through participating in business development, conferences, webinars, share groups and more
• Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday
• Maintain team morale and motivation as we operate in a hybrid work environment
• Constantly seek ways to improve team’s operating efficiency, optimizing time spent vs. quality of delivery, while maintaining work/life balance across the team
• Contribute to all hiring, team structuring, and account resourcing decisions in the team
• Travel required, based on client needs

Job description

Flywheel seeks a senior Commerce leader to join the Directors team, focused on team development, client retention and growth, and expanding Flywheel’s Digital Commerce footprint across media and retail.

Candidates bring 8+ years of eCommerce experience, executive engagement skills, and a track record of growing revenue with high‑level clients; a strong management mindset and passion for client outcomes are essential.