Director, Dental Support Organization (DSO) Operations and Strategy

Physicians Revenue Group, Inc.; Chicago (IL); On-site; USD 140,000 - 160,000; Full time

Job summary

Dental Revenue Group is hiring the Director who will design the operating model, build the partner network, and stand up new practice services for dental groups and investors. This is a founding role at the start of a multi-year program backed by an established, profitable healthcare company.

You will lead go-to-market with our executive team, grow multi-region operations, and ultimately assume leadership of the dental business as the program scales.

Qualifications

• 10+ years in dental operations, including leadership at a multi-location group.
• Direct P&L ownership and experience integrating acquired or de novo practices.
• Strong relationships with laboratories, suppliers, lenders, brokers or dental societies.
• Experience building a function or business line from an early stage.
• Experience with dental revenue cycle, payer contracting, and practice economics.

Responsibilities

• Design the operating model for a full dental authority—services, delivery, and proof of impact.
• Build the partner network from scratch with labs, distributors, manufacturers, lenders, brokers and educators.
• Negotiate group agreements to show the financial advantage of partnering with us.
• Launch back-office and practice support services, credentialing, compliance and finance operations.
• Develop the capital offering and practice transition services, including valuation and lender relationships.
• Be the industry face with dental societies and group purchasing organizations.
• Shape training curricula for front offices, billing teams and leadership.
• Collaborate on technology design to ensure practical, field-ready solutions.
• Hire and lead the team for this program, not inherit an org chart.

Skills

P&L ownership

Dental operations leadership

Industry relationships

Team building

Revenue cycle knowledge

Education

Bachelor’s degree in business or healthcare administration

Job description

Dental Revenue Group is the dental business of Physicians Revenue Group, Inc. and its family of commonly held companies, a healthcare revenue cycle and practice services organization founded in 1997 and headquartered in Downers Grove, Illinois, with more than 3,000 team members serving providers in more than 45 states. Dental Revenue Group serves dental practices, groups and the people who own, buy and back them: revenue cycle, recare, front office training, payer contracting, back office services, capital and practice transitions, education, and technology.

The Opportunity

Dentistry is consolidating the way medicine did a decade ago, and most practices still buy the business of dentistry from a dozen vendors who have never met each other. We are building the alternative: one partner for practices, groups and the investors behind them, delivering the economies and infrastructure of a dental support organization without requiring a practice to sell to one.

We are hiring the Director who will build it. This is a founding role at the start of a multi-year program, backed by an established, profitable healthcare company with the operating infrastructure, capital and client base to support it. You will design the operating model, build the partner network, stand up new practice services, and lead the go-to-market alongside our executive team. This role is expected to grow into leadership of our dental business as the program scales.

Job Responsibilities

• Design the operating model that decides what becoming the complete dental authority actually means in practice: the services we offer, how we deliver them, and how we prove they work.
• Build the partner network from nothing: laboratories, equipment and supply distributors, manufacturers, lenders, brokers, technology and education providers, so practices get real economies of scale without giving up their independence.
• Negotiate the group agreements that make the financial case, in dollars, for why a practice is better off with us than alone or inside a traditional DSO.
• Launch back office and practice support services, credentialing, compliance, administration and financial operations, that don't exist yet inside this company until you build them.
• Build the practice transition and capital offering from the ground up: valuation, sale preparation, buyer matching, and lender relationships that treat dental cash flow like the asset it is.
• Be the face of this business in the industry: dental societies, group purchasing organizations, study clubs, and the rooms where the next wave of consolidation gets decided.
• Shape how an entire industry gets trained, the curriculum and certification model for front offices, billing teams and the leaders who run them.
• Sit at the table when our technology gets built, as the person who has actually run this before and knows what a practice, a group and an investor need to see.
• Hire and lead the team this program needs. You are not inheriting an org chart. You are writing it.

Qualifications

Required

• 10+ years in dental operations, including 5+ years in a dental support organization or multi-location dental group at director level or above, with multi-region scope.
• Direct P&L ownership and experience integrating acquired or de novo practices.
• Real relationships in the dental industry: laboratories, suppliers, manufacturers, lenders, brokers, payers or dental societies.
• Experience building a function or business line from an early stage, including hiring and leading a team.
• Working command of dental revenue cycle, payer contracting, practice management systems and practice economics.
• Bachelor's degree in business, healthcare administration or a related field.

Preferred

• Experience on the buy side or sell side of dental practice transactions, or with practice lending.
• Experience partnering with a technology or product team as the operator voice.
• A visible presence in the dental industry: conferences, associations, study clubs, published work.

Job Information

Job Type: Full-time

Location: On-site (Downers Grove, IL)

Compensation: $140,000 - $160,000 + annual performance bonus