Dealership Solutions Performance Lead

Solera Holdings, LLC.; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Solera Holdings, LLC. is seeking a Performance Manager / Product SME for Dealer Solutions Account Management to act as a dealership operations and product expert across DMS, CRM, Service, and Marketing.

The role partners with Account Managers to drive product adoption, deliver performance improvements, and optimize workflows, providing training, insights, and ROI storytelling to demonstrate value and support renewals.

Qualifications

• 3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
• Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
• Hands‑on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
• Excellent skills in coaching, training, process improvement, and data analysis.
• Ability to communicate complex workflows clearly to dealership users and leaders.

Responsibilities

• Drive product adoption and performance improvement for DMS/CRM/Service/Marketing platforms.
• Lead on-site or virtual coaching sessions focused on improving technician efficiency, lead response, and appointment close rates.
• Develop scalable workflows, playbooks, and best practices tailored to dealership size and needs.
• Provide training, insights, and ROI storytelling to demonstrate value and support renewals and expansions.
• Collaborate with Account Managers and cross‑functional teams to resolve adoption gaps and gather field insights.

Skills

Automotive SaaS knowledge

Coaching

Data analysis

Training

Process improvement

Communication

Stakeholder management

Tools

DMS

CRM

Service scheduling

Marketing platforms

Job description

Solera Holdings, LLC. is seeking a Performance Manager / Product SME for Dealer Solutions Account Management to act as a dealership operations and product expert across DMS, CRM, Service, and Marketing.

The role partners with Account Managers to drive product adoption, deliver performance improvements, and optimize workflows, providing training, insights, and ROI storytelling to demonstrate value and support renewals.