Senior Manager, Dealer Performance & Operations

Solera Holdings, LLC.; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Solera is seeking a Sr. Manager, Professional Services Consulting (Dealer Variable & Fixed Operations) to lead a team of customer-facing consultants focused on measuring, managing, and improving dealer outcomes using Solera SaaS products.

You will drive KPI-based programs across variable and fixed operations, develop scalable playbooks, and partner with Sales, Success, Support, and Product to deliver repeatable value for dealerships nationwide.

Qualifications

• Bachelor's degree or equivalent work experience.
• Strong automotive dealership experience preferred; ability to coach others to drive dealer value.
• Proven leadership of teams delivering adoption, ROI, and measurable outcomes through KPI management.
• Excellent communication skills and stakeholder management at frontline to executive levels.
• High ownership mindset with operational rigor and problem-solving.
• Proficient with data to tell a story and drive action; proficient with MS Office.

Responsibilities

• Lead and develop a high-performing consulting team delivering high-quality engagements.
• Establish KPI-based cadence linking consultant activity to improvements in variable and fixed ops.
• Strengthen pipeline discipline, coaching opportunities, and cross-department handoffs tied to KPIs.
• Improve delivery quality through inspections and targeted coaching plans.
• Track KPIs and dealership outcomes; translate data into practical actions and dashboards.
• Collaborate with Sales, Account Management, Support, and Product to align priorities.
• Drive performance improvements and scale Professional Services across Vehicle Solutions.

Skills

Bachelor's degree

Automotive dealership experience

Performance KPI management

People leadership

Communication skills

Execution & ownership

Data-driven storytelling

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Solera is seeking a Sr. Manager, Professional Services Consulting (Dealer Variable & Fixed Operations) to lead a team of customer-facing consultants focused on measuring, managing, and improving dealer outcomes using Solera SaaS products.

You will drive KPI-based programs across variable and fixed operations, develop scalable playbooks, and partner with Sales, Success, Support, and Product to deliver repeatable value for dealerships nationwide.